evan522：开心一下，终于把欧洲女人说服肯出运费了！
此欧洲女魔可不是一般的厉害，邮件是写的一通一通的，之前楞是不答应付运费还让我们承担样品费用！
我白痴啊，谁愿意免费送样还出运费的，就跟她说：样品费可以不收，但运费必须得买家承担．谁知
她写个邮件过来说什么他们是大公司，从来都不出运费的，最多出样品费．．我才不上当呢，就一个样品
我即便是收钱，最多就５０美金，出运费的话远不趾５０呢！就跟她放狠话了，我们就是不出运费，爱做
就做，不做拉倒，谁知她居然同意了！呵呵！一句话：对女人有时候就得狠一点！以下是我们来往的
邮件，小人英语很烂，欢迎批评指正啊！谢谢了！
（客人写的）Dear ｘｘ,
OK, I understand now!
Note that if we accept to pay these charges, you should organize the samples sending and we will reimburse you charges by wire money on your bank account.
So, please advice about the amount of freight charges? Please choose the most economical option of course, for example EMS.
I am waiting for your answer!
我的邮件）
Dear Ms Dimitrova,
Appreciate ur soonest reply!
But i need point out that:The sample is free but the freight cost should absorb by your side
Forgive my typing Erro.So pls kindly check and advice ur courier account like: DHL or Fedex
or TNT.Thanks for ur understand and cooperation in advance!
P.S:I really don't wanna fighting you with this point any more,Let's stop it and do something
can push our business go ahead Okay?
Thanks and awaiting ur kind reply!
（客人的）
Dear ｘｘ,
Thanks for your reply and comments.
I will do straight to the key point.
So, you can take in charge freight cost, but we should pay sample charges, right?
In this case, how much will be these sample charges?
Please advice!
Thanks you!
Waiting for your soon reply!
（我的）
Dear Ms Dimitrova,
Apologize of my late reply!
After a long long discussion with my boss,The final decision as below:
1:The sample can sent you freely.
2:The sample cost should absorb by your side.
As you said:Every business requires a minimum investments,So our initial investment is that the
sample sent you with free.Meanwhile we wish to get ur cooperation and absorb the freight cost.
Right?I know you are a big company and has serious policy.But for us it is difficult for us to absorb
the freight cost.We have setted up long-term relationship with lots of big firm and distributors,the
practice ways is:we send sample freely then the client absorb the freight cost.If we accept ur proposal
that's unfair to other clients.Yeah?
Furthermore,we do appreciate ur assistances and efforts for our shopping basket and we really like to
do business with the buyer who willing show their sincerey to us.But for you i can't see any sincerey from
you.So we would like you recheck and let me know ur final comments.Thanks!
Dearｘｘ,
Thanks for your soon reply!
I understand your considerations, but please try to understand ours!
Our aim is to establish a long-term partnership with your company, which will allow us to put the shopping basket you suggest in our catalogue, to promote it and to offer our clients each time similar products concerning quality. We won’t work with different suppliers each time, because quality and general appearance of products are different too and we can not accept it.
So, we offer you the opportunity to take profit from our real marketing share on French, Belgian, Bulgarian markets and I can assure you this marketing share is meaningful.
By the way, we are a company with French management and samples should be sent in France and it is cheaper then to send it in Bulgaria.
I am sure you would agree that your expanses that include samples and the transportation costs are way below the costs we incur to launch the new product.
So, the choice is in your hands. If you want to work with us, please cooperate and manifest your motivation.
I understand your concerns that this is our first business contact. But, all good stories have a beginning. Let’s start ours!
We offer you the opportunity to commercialize your baskets without asking you anything in return. You have just to send us one sample! Every business requires a minimum of investments. Please, make this contribution to the project!
Look forward to hearing from you with many thanks!
（我的）
Dear Ms Dimitrova,
Thanks for ur quick reply and your efforts on our shopping basket,I do appreciate it!
But for the freight cost it should be absorb by your side.This is our policy,Actually
we often ask our clients to pay for the cost of sample and freight,then return back
sample cost to our clients once get the order.All our client would accept it.But for
you as a serious buyer for us we are not ask you to pay the sample cost and just pay
the freight cost,That has been an exception for us.we have show our sincerey aslo
we need ur cooperation at this project.So pls double check and let me know your
final decision.Thanks!
（客人的）
Dearｘｘ,
Thanks for your reply and kind wishes.
Concerning samples please kindly note we would like one in green color. Thanks!
I would like to stress your attention on one important point!
I should inform you that our company has a strict policy: the samples should be free of charge and suppliers should pay the freight charge of the sample sending.
You do not need to know for how many samples of very poor quality we have paid the freight so far. So that is how the company policy was stipulated.
What is more, for us it is a good way to see if the supplier is really interested in working with us.
Look forward for your quick reply and comments.
ly1202：没有人会有耐心 看下去-----------:L
suzhong1975：写的真好,收藏了,我喜欢
十点半：感谢LZ分享谈判技巧
levi-li：有些人就是这样,你越是让步.他越是不满足.好象是你在求他似的.很无奈的事情.
mikefq：
我看了，兄弟，厉害啊，我的MSN是cnhg.sales@hotmail.com 有时间可以交留下吗，向你学习啦，这个邮件回的太棒了，我也在宁波了^_^
ming199718：不错不错
写的真好！~
xianweiwu：有时候我都不敢这么说
我感觉 我对客户很迁就 NND 下次来点很找~~:L
sophia-lv：恭喜。
希望能拿大单
suzly1178：没看完 备
duyuyaoroy：认真学习一下LZ的邮件 呵呵
raymond851109：确实没有人会耐心的看下去,不过LZ你终于征服了欧洲女人,好样的!洋妞来一个死一个~
sisizhang：，，我们不可以这样和客户说话的。
christina5239：真能说啊
笨笨511：有时候对客户真的要狠一点。
真是，老是以为偶们是好欺负的。
cindyjlh：:L ，好像她还是没有答应啊，还在等你的回复~~
grace688：真厉害哒，收藏
ben1885：顶下~进来看看国际谈判技巧~
ivyxie0913：" P.S:I really don't wanna fighting you with this point any more,Let's stop it and do something
can push our business go ahead Okay?"
这句不错的说
misshome：怎么最后还是没看出来，他们愿意出快递费了~~？
雨非云：
呵呵,1楼是不是湖南人呀?
Avy100：我的客人一般都很主动提出给我样机费跟运费,但我会从他的利益考虑用最省钱的方式走最便宜的方案
Patricia110：你牛，我们对客户简直马首是瞻
evan522：
你是怎么知道的呢？厉害！
libber_ye：他最后好象没同意出运费吧?
还是1楼没写全呢?
如果你对客户发飚了,他不理你了,但实际他又确实是个大客户,那不是损失大了吗?
难!
samuelzx：LZ牛啊，看来我以后得像您多学点，要坚定、强硬~~
yesaisai：
好长哦
我看完了
呵呵
wendy314：没有看完，但是貌似两人吵架一样的再说呵呵
YISOQ：
是啊，我也有同样的感觉！如果你不寄，最后丢失了一个大客户，那不是很可惜了吗？
而且最后也没看出她同意付款了呀？
这个邮件真的有点吵架的味道，要是出现在我的邮件中，肯定是不允许的。虽然这也是一种做生意的方法
alexskytuolima：本来就烦，看了更烦。
世间尘缘：言语好犀利哦 :o
styf：英文不好，有些看不懂意思。
addisonchen：顶下，希望1楼以后继续发这样的好东西来分享！
wengtaibei：太长，不过要恭喜1楼一下
lyfshirley：不错!有时候是应该坚定自己的立场.
yella：好长啊 看英语还真的是会头晕呢 偶都三言两语解决的
cable456：1楼啊，你真的很强的啊我很佩服你了。看来你的经验也很丰富的，以后多多向你学习啊。那样的话，我就没有这么盲目和不 愉快了。所以特别希望和你做个朋友。我的MSN: ability456@live.cn QQ:327654450 希望你能加我啊。谢谢！
peiding5220：小女子不才，但是LZ 为什么老是用absorb the freight fee, 而不是bear , afford, pay...这是最流行的用法》？
cable456：我也觉得absorb the freight fee 有一点问题，卡莱还要真的推敲推敲啊 希望查一下，这种说法恰当吗？大家以后就注意点了。
ShirleyL：你们都很能说,佩服
zizhu1684：恭喜你啊
呵呵
我以后也要坚持客户付运费才好
evan522：
每个人都有自己的用词考虑，我觉得ＡＢＳＯＲＢ满好的呀！Bear,affrod,pay这些词太常用了啦！
evan522：
欧洲女人已经同意，样品也寄出了！
200526140425：有些人就是这样,你越是让步.他越是不满足.
momoli：
不是迁就不迁就的问题
原则就是原则
样品免费运费当然到付
要不就样品收费运费也到付
亏本的生意谁做啊
bettyhouse：呵呵
学习了
有些原则性东西 不能随意更改地
改行做外贸：LZ好强悍..连欧洲的女人都被你征服了..:L :L :L
myownworld：估计客人是被你搞糊涂了
Dear Ms Dimitrova,
Appreciate ur soonest reply!
But i need point out that:The sample is free but the freight cost should absorb by your sideForgive my typing Erro.So pls kindly check and advice ur courier account like: DHL or Fedex
or TNT.Thanks for ur understand and cooperation in advance!
P.S:I really don't wanna fighting you with this point any more,Let's stop it and do something
can push our business go ahead Okay?
Thanks and awaiting ur kind reply!
（客人的）
Dear ｘｘ,
Thanks for your reply and comments.
I will do straight to the key point.
So, you can take in charge freight cost, but we should pay sample charges, right?In this case, how much will be these sample charges?
Please advice!
Thanks you!
Waiting for your soon reply!
（我的）
Dear Ms Dimitrova,
Apologize of my late reply!
After a long long discussion with my boss,The final decision as below:
1:The sample can sent you freely.
2:The sample cost should absorb by your side.
As you said:Every business requires a minimum investments,So our initial investment is that the
sample sent you with free.Meanwhile we wish to get ur cooperation and absorb the freight cost.
Right?I know you are a big company and has serious policy.But for us it is difficult for us to absorb
the freight cost.We have setted up long-term relationship with lots of big firm and distributors,the
practice ways is:we send sample freely then the client absorb the freight cost.If we accept ur proposal
that's unfair to other clients.Yeah?
Furthermore,we do appreciate ur assistances and efforts for our shopping basket and we really like to
do business with the buyer who willing show their sincerey to us.But for you i can't see any sincerey from
you.So we would like you recheck and let me know ur final comments.Thanks!
这几封里，你的要求颠倒过来了，客人是不是会感到糊涂呢？
mampelight：我倒是看完了还收藏了呢.
呵呵.因为最近我也碰上类似的情况.
也是欧洲的,不过他是男的.
让他付运费不过他嫌太贵了.还在那磨蹭..
感觉自己有时也不敢对客人太硬了.其实这真的是不好的.
有时真的不能太迁就客人不然他们会得寸进尺的.
呵呵.希望你的邮件对我有帮助,我也可以说服我的欧洲客人.TKS.
mampelight：
感觉不是啊.有时我们太软了.客人要求会更多的.
所以有时我们态度得硬一点,.能就能,不能就不能.
总不能做亏本生意吧.
wzhb2007：好佩服LZ的一大段一大段的,偶是绞尽脑汁也才那么几句..
dayxy：签字 盖章 收藏 有用的时候再仔细看
elinlu851014：1楼的英语真的好强啊
我没这么好的英语，学习了
hello_yibo：
ritame：没有耐心
支持一下
yoki86：英语水平确实一般，鉴定完毕~！:L
yoki86：不是我PJ，看下边的回帖的，MS没几个真正看了LZ的英语表达的，不要乱收藏啊，里边的表达很多如同#49楼说的，让人犯糊涂啊~！！！！！
笑笑喜欢你：:L 好简单个事情都解释的好详细，不就为那几百块钱嘛，都不容易
goscam：有可取之处
支持一下！
另一种动物：:L 我一句话就玩了。
if you sincerely want the product,you will not care about the sample charge
lixianjie119：好帖子啊！请你喝啤酒去。
clyd：哈，1楼的英语很好嘛，词汇不错，只是有小小的错误，给人感觉不错，很有一套啊。
Angel_th86：但在邮件中还看不出来对方已经接受了付运费哦？不过1楼的英语水平的确不错
colon2008：写的真好:time:
dhlgyan：到现在为止往国外寄样从来都是到付，
zjhjm318：
同意。
ljadxc：LZ真是本事啊.........
jennyhair：朋友的MSN是？认识一下哦 呵呵
晓凡：你很强大 你是人才啊 值得学习
vincentdudu：做外贸的也要有点principle啊!
lz好样的!值得学习!
evan522：
MSN:evanzoulinjun@hotmail.com
bywhst：But for you as a serious buyer for us we are not ask you to pay the sample cost and just pay the freight cost,That has been an exception for us.we have show our sincerey aslo we need ur cooperation at this project.
这句话说的VERY GOOD
bepositivealway：1楼有点猛！赞个
ohaiyo：:L :L 写得很糟糕~怎么LS那么多人说写得很好..
evan522：
欢迎批评指正，相互提高，谢谢
～
viki513142：恩 不错 不错 偶也在宁波那
oldphoebe：我也没看完，LZ的邮件日期是倒序，语法错了很多，但是人家确实同意付运费了~~
xiaoxia086：真的有点长，没有看完，不过还是恭喜1楼
tanlei1985515：不同意LZ说话的用词，FIGHTING都讲出来了，其实这客人没说不处运费呀，只是走EMS，这没什么好怪客户的呀。
好好把握吧！
FlowerJulialiu：还是得赞个，结果胜出
tanlei1985515：呵呵读反了
jixiang8：不错
实战经验啊,不错,收藏了
sheliaxm：我好困
明天来看
不过不付运费的客户我都不鸟他
切
bolihudie：LZ的英语水平那是相当不错啊，有机会多学习哦
luocia08801234：现在正在和一巴西客人谈样品运费的问题, 折腾很久, 他坚持要我们先发DHL 或UPS, 他见货再付运费, 我咨询了下DHL,他们现在已经不做这种既不是预付, 又没有到付账号的生意了, 容易拒付, 风险较大, 所以还和客人还僵持着.
客人既然说他们做美国, 意大利, 台湾的生意都是供应商免费提供样品和预付快递费, 我呸, 都给惯坏了, 我们才不呢...:@
evan522：
千万别答应他，这样做风险太大了..
slz84：
客户确实很会说，而且发现她的很多句子都值得使用；
而LZ也根据客户的言论反驳，坚持自己的原则也表达了对客户的重视。
学习了。
vincent4760： 学习中..
kelvinchen11：写的真好,对答很有水平.收藏了,我喜欢.
gxf987312：真是恶心的客户
Happycathy1114：我的一个客户也是要我们寄样品，但是他坚决不出快递费。都跟他来回好几个回合的邮件了，还是没有说服他出快递费，晕
winne840112：不知道是1楼还有剩下的没发完，还是急于希望客人付运费以至于误解了客人要给你付运费，就1楼所发的邮件来看，你的客人压根没答应同意付运费..:funk: 而后面还有一大邦人瞎替你高兴...:funk:
Marvin3：不付运费，肯定不寄，要样品的多了，最后拿样品找其他人做呢，这样的客人也是有的
alexiswang1126：英语至少在六级以上吧，我怎么就写不出那么好的英语呢
evan522：
呵呵，我英语很烂的！
我爱香飘飘：做事既做人,做事有原则,做人才会有原则.佩服1楼
文章首发表于：2008-11-5 08:50
