美国客户开发3由于老板出差了产品价格在

jennyjnm：美国客户开发---3
由于老板出差了，产品价格在做调整，一直没有给客人回复~直到5月29号才给客人以下回复：
Hello Monte,

How is everything going?

Attached are updated quotation sheets for Louis products and Sofa JM-SF3001.
As for louis items, there is bit adjustments for LS-C8080G due to the increasing costs. kindly pls note about this.
For Sofa JM-SF3001, I am sorry that we didn't take every costs into consideration on the trade show. It increases a lot after recalculate, attached is the revised pricing.

I do apologize for the troubles caused for you. Should you have any question,pls let me know.

Appreciate your prompt reply. Thanks.
客人一看价格都上调了，估计不高兴~一直没有回复邮件，于是我在6月13号又发了以下邮件：
Dear Monte,

Nice day!

I haven't heard from you for a long time, How are you doing?
Have you received my latest quotation sheet on 29th May? Would you please let me know your idea about Louis andJM-SF3001?

Appreciate your prompt reply!

客人终于回复了，可惜已经决定去别家看看：
Hi Jenny,
Yes, I have received your quote. I decided to go ahead with some other products. I’ll keep you in mind if I make any changes.
Thank you,
Monte

jennyjnm：美国客户开发--4
这是我当天6.13给客人回复的：
Hi Monte,

Thanks for your timely reply.（用Prompt不更好吗？）
I'm glad that you share me your idea about the products.

Attached a full set of catalogues for your reference. as the attachments are too bigger, I will sent the left ones in another email.

Should you have any interests, please feel free to contact me.

Wish you a nice day, thanks.
随后端午节6.21给客人发了个问候：
Hi Monte,

How are you doing?

Happy Dragon Boat Festival and wish you all best!
客人回了简单一句：Thank you.
7月25号 发给客人以下邮件：
Hello Monte,

How are you?

Could you let me know what items you are looking for? Have you found the satisfactory ones?
Should there anything that we can do for you, pls feel free to let me know.

Attached two catalogues for your reference, Quotation sheet will be sent out if required.

Thanks.
随后一直到2013年6月份 ，我们参加芝加哥展会，客人再次来我们摊位。想再看看我们的产品，其实是一直都有惦记我们产品的. 一直都喜欢LOUIS。
以下是2013年芝加哥展会邀请函：
Hi Monte,

My old friend. How are you? We met and talked last year, hope you can still remember me.

We are going to attend the Neocon show in Chicago from 10th to 12th June, Our booth number is 8-2107 and warmly welcome you to have a visit.
New designed laminate product will be displayed,The assembling is very flexible,from the simple desk to workstation,you can choose what you like. Plus, the price is also very competitive.
Also our very typical veneer louis also will be displayed, you like it on our show in CIFF.

Why not come here to have a visit?Thanks and hope to see you then.
Hi Jenny,
I hope all is well!
I will stop by and see your products again so, I will see you in Chicago.
Thank you,
Monte
展会后几番邮件跟踪，客人终于决定下订单了~~
还记得那个夜晚，和同事喝了咖啡，半夜2点醒来，一看邮件，客人下了大订单~兴奋了睡不着~半夜就微信和老板汇报~~（呵呵，现在觉得很可爱呀）

jennyjnm：开发故事---5
展会后几番邮件跟踪，客人终于决定下订单了~~
还记得那个夜晚，和同事喝了咖啡，半夜2点醒来，一看邮件，客人下了大订单~兴奋了睡不着~半夜就微信和老板汇报~~（呵呵，现在觉得很可爱呀）
Hi Jenny,
I’m beginning to be more interested in the Louis series, along with the cabinets.
I like the items on pages 2,3,12,13,23,26,27,32,33,34.
Three colors; white and natural, black, and wenge, all with the polished aluminum.
Can I get pricing?
Hello Monte,

Thanks for your interests about Louis Series. It is the best selling series in all our veneer products.
Here brings a good news, Item on page 31 is under promotion in Jul&Aug 2013, 5% can be off if the qty is more than 5pcs.
Attached pricing&sample color for your reference, all pricing based on wood desk top and polished finish leg.
Any question, pls keep me posted.

Thanks and hope to hear from you soon.
经过持续半个月左右的邮件电话沟通，脚的效果选择，油漆颜色选择，尺寸，是否加锁等等细节的确认，不断的电话，快递等。
中途给客户做了很多增值服务的地方（主动快递脚的样品，色板等；主动给客户设计唛头，付款条款更改，有疑问的地方马上拍照拍视频做解释）这样加快了订单的确认~
2013.07.25终于收到客人定金~~
Hi jenny,
This order looks fine. I would like you to add the lock on the pedestals for me at no charge---thank you!
I will send this deposit out---I do not want to wait.
Thank you,
Monte
Jenny Shi,
I have wired the deposit on NOL01-20130725 .. please send us a final ETD. Jenny Fogle will provide contact information for our agent to book shipping.
Thanks,
Brian

jennyjnm：开发故事---6
第一个订单11W美金敲定~~
这一单看得出客人对我们的信任，于是第二天2013.07.26又将他想要的产品图片发给我们，问我们是否能做，或者推荐供应商给他。
Hi jenny,
Do you do I line like this, or similar for this type of pricing?
Hi Jenny,
We are looking for another supplier for this series, and in this price range.

I dropped the ball with this company and did not respond to an e-mail about them possibly do an exclusive with another company. So, I cannot get this line anymore, and we started to do very well with it.

If you don't do anything in this price range, do you have a recommendation to who might?
恰巧我们能做~~
于是就按照客人给的价格，我们决定要费尽全力接下这个产品的单子~~
1：报价（就按照客人给的价格）
2：根据客人提供的彩图，去客人网站下载图片，想尽一切可能的办法找到更多的资料，
3：就这样找设计帮我画图，于是打样开始了~
以下几封邮件沟通是一些细节问题，对于全新的产品，真的有太多的细节需要确认；
1：是客人告诉我图纸OK, 对于拉手不用刻意去找，你们做什么样的拉手，我们都很满意~看到这里，心里乐开了花~这是客人对我们何等的信任呀
Hi Jenny,

These drawings look good!

Please do not go through any trouble on finding an exact handle, I'll be fine with whatever handle you come up with.
2：包装方式的沟通（看得出客人对我们的信任，回复都是OK,你帮我定就好）
Hi Monte,

For the Sharp side cabinet package method. we suggest to make it KD for below reasons:
1:Save shipping space and can better protect the product, the slider can easily go wrong when shipped assembled.
2:More convenient to carry and save labors.

Could you tell me your original package method and tell me do you think of KD?

Thanks and hope to hear from you.
KD will be fine Jenny.
Thanks,Monte. the cbm will be much smaller, i will let you the new info latrr.maybe needto adjust the qty to make it full.
Okay---thank you.

关于做什么样的脚，客人也是让我们定~ 我们就必须替客人着想~
Regarding the leg for the MG-st2.1211, I'm fine with whatever you decide.

jennyjnm：开发故事----7
关于做什么样的脚，客人也是让我们定~ 我们就必须替客人着想~
Regarding the leg for the MG-st2.1211, I'm fine with whatever you decide.
2014.09.15号客人来上海参加展会，顺便来看第一批油漆产品和打样的新产品，看完表示非常满意~~
Hi Jenny,

Here is my flight schedule for the 15th of September. Will you pick me up at the airport?
Hello Monte,

Yes, we will pick you up at the airport on time. it's 1.5hour from airport to our factory.
It seems you have a tight schedule to our factory, you come at guangzhou airport at 11:30am and have to leave at 9:00pm.
If more time available, zhonghshan is a beautiful city and I can be your guider. How I wish you can have a visit.
Thanks.
（本想好好做客人一次导游，中山还是很漂亮的；客人时间太仓库）
Hi Jenny,

Thank you for the offer, but I do need to catch this flight back to Shanghai at 9 PM.
经过近1个月的沟通，定金终于敲定，PI从R1一直改到R6.
Hi Jenny,
This is good, please see my signature for the sign off.We will send the deposit this week.

Thank you,
关于交货期，我们当然说优先给他生产：
Hi Monte,

It's a bit tight, anyway we will give priority to Morgan to catch the schedule. thanks.
Please send me bank slip once wired.
Have a nice day!

Okay---thanks Jenny---this is a done deal.I’ll send you the deposit and the copy of the bank slip as well tomorrow.

对于全新的产品MORGAN系列，刚刚开始做也有太多的故事：
1：工厂生产工艺的不确定性，在生产的过程中不断调整工艺，研究方法。这样导致交货期延长。
2工艺的改变导致包装尺寸，体积的改变，这样没法确定订多大尺寸的货柜。
3：刚刚开始产品没有名字，于是想名字，编写型号（现在回想，编写型号水平还不错哦，都是一一对应的，看到型号就明白是什么产品和材质 尺寸）
4：客户是放在网站销售（类似淘宝），于是又免费给客户提供拍摄高清照片的服务，其中故事曲折，此处省略300字。
2013年年底终于出货，还记得是春节的时候到港的~

jennyjnm：开发故事--8
2013年年底终于出货，还记得是春节的时候到港的~
2014年年初，客人第三个订单（另外一个新产品）
故事同第二个订单差不多，也是客人提供照片做的。其中线盒的故事也是非常曲折（从自己从淘宝上找，后来考虑到电器的不安全让客户自己提供，我们帮忙打孔位，负责安装）
2014.5月已经顺利出货。
2014.6月份芝加哥展会见面~~新的一年~~
展会见面聊得很开了，反馈了第一个 第二个订单的情况；展会也把展品全部送给客人。
展会介绍第二天，客人就发了新的返单订单过来~经过前后约半个月的改动，终于在2014.07.08号将订单敲定，收到定金~~
关于这个订单的定金，有一个有意思的小故事~
前些天一直委婉催客人是否可以确认订单？可否方便的时候打定金呢？。一直都没有回复~~~有一天下午刚好闲下来没事做，我就把合同打印出来盖好章，然后扫描给客人，请确认回传，请打定金~呵呵~不知道是巧合还是客人真看到这个邮件，第二天清早一看邮件，收到定金了~~敬酒不吃吃罚酒啊~（盖章的时候我同事还问我，客人都没确认你盖章啊，如果改了呢？我说改了就重新做合同呗，其实我心里已经明白客人是不会改的啦，合作一段时间就知道客人性格的）