lzhflyto2011：美国客户给我的回复
来到外贸公司快有三个月了呢，期间很多客户都因为价格问题保持观望状态，然后通过linkedin，认识美国的一朋友，他很快让我加入了他的圈子，也认识很多各行各业的人，昨天对业务感到沮丧的我，给他发了一封邮件，问他有没有什么好的方法来维持客户，以及怎么让客户相信我，然后今天上班看到了他给我的回复，复制给大家看看。
Appreciate Eric;
When we are young, our wishes and desires run as fast as our calories throughout our bodies.
Some time we fill that maybe we are doing something wrong just because our expectation are not running and giving us back as fast we were calculating.
However, must of times it is not true. Just because maybe, we are doing something not as it should, does not signifies that we are doing wrong.
The fact that you are putting all your efforts at work in your own work, whatever is your experience on that, is already a success.
The fact that you are experiencing a slowdown as you were expecting, is because you are in a much hurry in respect of the market movement, and that is already a success.
Why? … Well because you are feeling it … your sixth sense is telling you, or to maintain yourself calm and patient or to find other strategies to keep update your expected tracks.
The fact that you are feeling it … is telling you that you are doing ok.
Now, even if are doing something not as is should be, but we are correcting it, and still it does not answer back … do not analyze yourself … start analyzing all external factors that can affect to your performance.
Sometimes there are so many little things, that we do not notice them because they were so insignificant, and we do not care about it.
But upssss, must of times they are more important that all other big noticeable issues.
Let’s talk a few samples about marketing:
1- One of the worst times to do Email or Web marketing in Europe and other Continents is between the months of June and early October. That is because of school holidays. Why is that?.
Well must of the purchasing decision takers managing fellows are parents taking chances to go on vacations. So expect to have a lot of automatic Email bounce back that will never be seen and trashed as soon they arrive.
It sound silly, but todays people goes in such hurry that wont accept, that commercial life need to be still adapted to our personal life’s. Todays generations will find hard to accept that.
Use this time to concentrate on more homework in other subjects like a person to person relation with your home suppliers, or associates, or prepare new marketing strategies, offers, new products to offer and many other useful homework.
2-Talking about today’s generation and I experienced myself (and suffered a lot). Until past generations, the difficult part in the trading life was to find and catch a customer. On this new generation, with all this huge eCommerce technology, to reach and gain acceptance of a customer is not so difficult. The part that turned very difficult is to have your supplier to answer back you and with your own requirement.
Many suppliers work’s in an automatic setting mud, the person to person is almost lost, their eyes are fixed on their G4 portable inbox and huge salaries and not even knowing that must of their customer requisition have been fallen into the spam filter, because they were so busy doing their own web meetings with subalterns and demanding their own best and not noticing that they were the professional catastrophe themselves.I lost a five million $ invoice in a one-time sale just because this huge, transnational, and humongous supplier (corporate sales vice-president) in the next four months did not answer my email requests and not even answered the phone and cellphone calls to him, and getting only answering machines. Finally, after that time, I got an immediate answer from another vice-president and everybody started running for my requisition. However, guess what?, it was too late, another trader got the purchasing order prize.
Let me clarify that even this is not the thumb rule of the supplier’s behavior, it is happening moreover at this generation.
I have to recognize too on behalf of my loyal and professional suppliers that must of times I have been answered even in less than an hour of clicking the sent button of my email customer requisition.
3-Another interesting fact happening with this new technological generation, is that some Asian markets (and I’m not going to pinpoint anyone in particular) during their technological and commercial growing and taking profit of their unexpected success and their so inexpensive products and demand, have mislead and deceive the honest trading behave, performance and culture around the international marketplace leading to an unpleasant insecurity even to a person to person trade.
I notice that this kind of market is trying their best efforts to regain that confidence, but unfortunately there many traders around the world who still are a little bit scare about doing business in that geographical area.
So, let be patient and offer our best intention of trading loyalty and honesty, soon the balance will even-up and there will be back the expected confidence.
As you notice, this are some personal samples that I notice myself on this last times, and do not mean that who’s doing bad is ourselves.
I’m sure that out there are so many people with their own positive and negative experiences to fill a huge cruise boat with those experiences, but that does not mean that we are going to dismay when it happen to us.
The important task to do, is how we are trying to go around and excel all this challenges that continuously we find throughout our commercial lives.
Keep polishing your international languages acknowledgement, very important issue about commercial communication.Do not dismay or let you take down, take it as a day by day experiments which you need to try and keep polishing continuously.We know that the international market is an turmoil, but we are not going to blame ourselves because of that. You are doing your best efforts to help it.
So, keep positive that soon or late your possibilities will come forward even better you were expecting.
See Yah ! ! !
lzhflyto2011：
每人顶，自己先顶起再说，呵呵
菠萝妹：主要是太长太多了而且还看不懂。
Andrea19850821：水平差，看不懂
要是中文最好
embassyconsulat：
好长，没心情看了。
ECVV-Chen：天啊……太长了吧……耐心不大好呀
cnditron：很好的建议与鼓励这个美国人挺好的
lzhflyto2011：
我也觉得他挺好的，不过回复他是个问题，那么长，要是我不回复那么长，怕他会觉得我不够真诚，但是要是回复那么长，自己能力有有限，是个问题啊
lzhflyto2011：
然后回复了感谢他之类的话，昨晚他又给回复了：
Hi Eric
I did not lost anything, No money lost.
What I lost, was a potential sell to a customer. That's it.
Anyway thanks for your concern.
About you .. don’t worry .. little by little you will learn all issues regarding your profession.
Just keep doing your best efforts and honest with your live.
Do not care how difficult can be .. I'm sure you will do it.
About your language .. well, my real languages were Italian and then Spanish.
I came to learn the English, late in my live, and it took me awhile to learn it pretty well.
So, even if you do not like the grammar, you must put your effort at work and learn it.
Acknowledgement of many languages is very important in today’s world.
Start writing all your letters in Microsoft Word … it will help you a lot with the grammar with the auto correction options.
You will learn the language quicker and do a better look in your communications.
Another way to accelerate your language learn is keep reading a lot … news, books, magazines, etc.,
About your potential customers … do not worry even.
If the did not answer you for a while is because they do not have any request on your products.
That’s why we keep in a constant marketing work around … to open new customers and increase our sale possibilities.
Do not relay on a few customers … that’s not a good strategy … maybe you can hit a good luck moment and generate a very good sale.
But that does not warranty that the all other possibilities are the same as the one before.
Some sales are just pennies … other are millions. Some requisitions are just for price consult … others conclude in real sales.
You need to answer all and any request that arrive to your hands and do not get sad or frustrated because a sale has not concluded. A store . is a store … what ever is a physical location or just an internet false, crooked and deceived fools page (every day a see a lot of them).
The conclusion is that you need to keep open those store doors and let anyone to come in, regarding if they are going to buy you or not.
Every day you will encounter around the street some trash-head complaining because this or that customer did not buy to him and purchased from the store besides him.
Well, you can be sure that what he missed was the first rule in the commerce profession and is; - Ever treat your customer with a welcome friendship, and make him feel that you are a reliable and with proven Integrity-Capacity-Loyalty-Sincerity principles - .
Instead of complaining, he should gave him a better welcome and offering tohim your best deals of the day.
Price influences pretty much in the purchasing decision, but less when you are giving a good personal customer service.
Must if times, they even will buy from you because you treat them as human been and not as an accounting number to fulfill and justify a budget. Keep polishing yourself, and little by little, you will reach success.
Anyone can be a Manager … but for to be a LEADER you need go beyond … and that start with a good amount of Self-Confidence and a little bit of each of the rest.
guo651342：
我觉得这个是他在哪了找了这么一篇，复制，粘贴给你的！
lzhflyto2011：
我也曾这么想，但是他都是针对我问的问题，我的情况给我的回复的啊
zzzzzzzzZZZ：顶顶顶啊，我要仔细看看
tangying-candy：太多了，没得劲看下去啊！1
zitengkill：哦，慢慢体会，看能提炼点不
chenxian504：dear building Loard, you have got a good turely friend, wish you have a good friendship with him幸会！
蓝乐儿：你朋友还真的是话匣子···········
Masakio：it is so good and the guy so kind
Jeffreylee：哈哈..老外的开导信..
丹拉：只看了后面的 呵呵 积极的心态去面对吧 加油加油
fobviewer：第2篇回复更像你这个客户回复你的，口语化一些。这篇文章应该申精的，我在这个论坛上没看到过比你这个老外写的好的东西。谢谢，我复制收藏了。
sdrrjgcjf123：老外还是很豪爽啊，加油， 请问1楼。Linkedin怎么用呢。我有账号，但是一直没有 使用。好像是要冲费？
哑铃01：我也觉得太长了，没有耐心看下去……
:funk:
linmer：Keep polishing your international languages acknowledgement, very important issue about commercial communication.
我也复制黏贴一个~这句话实在
---
至于第二封的回复，我想还是比较适合给老板看的~呵呵。也让我想起了《料理鼠王》的经典对白了~
lzhflyto2011：
其实，linkedin是他邀请我注册的，只要加入一个group就好了
sbbcl：你朋友文笔真好，真有空，真够朋友
洋洋洒洒几千字
不去做作家真是浪费人才。
Flora00：好长的说，
坚持不下来去看啊。
a3908612：同勉，linkedin用过，但上面关于我行业的客户不多。
icy78：1楼的客户真好，1楼很幸运呢
michaelhyl：很受益啊！不管是copy的还是他自己写的，都非常的好！
minislow：好热心的老外啊要是写开发信都这么回 的话就好了:KB
jasonwu24：
呵呵 他说了他的第一语言是意语和西语，所以可能是在练习自己的英文呢 呵呵
Cindyyuan123：nice guy!
smartjyn：真热心，文笔真好，看的我都很感动，收藏了。值得学习。1楼有一个重要的朋友真幸福。你是怎么在linkedIn上找到他的啊？
七色紫罗兰：1楼 你应该把你觉得是他和你说的句的每段重点的标出来
这样估计更多人可以看完你们说的话。
直接一堆英文下来，估计挺多人看不下去的:L
lzhflyto2011：
他是我的询盘客户，当时我们给的价格太高了，没办法满足他的目标价格，后面和他邮件来往，他老兄就加我到他的group.
iamzhang3：很不错哦
这种客人值得投靠他的，能为这种老板打工就好了
kissmyasslee：老外就是老外，这么好回复你，让你不会失去自信心，你换成中国人他们会这样回复你吗？:(
yummy713：He is so nice.
tricycle111：太长了，看了部分红色字体，就不想看了。
yimi127：不像是抄的吧，认真看了，虽然有些不是很明白
fly@$lol￥：这么好的朋友,介绍来认识一下,我以前也交不少类似的笔友,但不是商业方面的,呵呵
lailaifeiya：太长啦，看得好累哦！:KB
朱WING：有这样的客户，非常不错啊。果真给我们信心与动力。
奥拉西斯：很用心的客户，体贴，耐心，热情，1楼很幸运，在这么商业的环境下，还能有这么愿意 跟你交心的朋友。
deanwintre：这个外国人很强大．三种语言
Louisa1989：
你问的问题 没准儿在网上也能搜到呢 就像中国的百度一样我猜想 这个是他复制粘贴的太长了 这写完 也要花好长时间的
Louisa1989：
我也希望如此呢
潜行者Jack：Very good,i copy it to my qzone,thank you!
bl231231：太长了，咋看呀？:funk:
sylansong：这个人好让人感动啊
sharlenestar：
Milely：
why yes? 你查到了吗？
我看完了， 真的感觉他是很真诚的和一个朋友聊天， 我从没见过哪个老外能敲那么长的信， 连我自己也不曾写过这么长的， 说过那么多话
谢谢1楼分享， 你也是用心在交流， 所以才会有他用心的回报～～
smallwind：我觉得这个人比较用心哦，写了这么多，不错！
daiyuan880726：看着眼花....
一对红色的！
斑竹泪：so long......
mikihwang：这是个真正关心你，为你着想的朋友啊
要珍惜
alice20110913：就算复制的起码他也用心对症下药的找文章了，说明他这个人还是很不错的！
反复：我好羡慕能说英文的人
amefa：
thanks for your sharing, Good Luck:-)
贝儿给力：幸会！ LZ很幸运碰到这么好的客户！信的内容很长，受教了！
qyechqi：写的真不错啊，纠正了自己的想法。
dscandy：好长的，看得晕乎乎的······
carrylucky：这个美国人这么悠闲？老美不都喜欢简洁么
awei203：这个老外不错的。很少有老外这么耐心跟你说这么多。
cathyyonug：是挺长的，呵呵
最后的2009：请确认这个老外是来business的
yant81：软文，copy 过来的
bl231231：太长了，懒得看:KB
leewau：我看看哦。
希望有用！
TedWoo：
all keep positive~!
ashley-huang：very nice person
这样的朋友真是很好，我也从中受益不少呢，本人迷茫ing
永远梦不落：
我也是这么认为的
不过他能写这么长真的很真诚，好好珍惜这份友谊吧！
wangliliaokai：第一个没看明白，第二封看懂了
tracytian66：
好多客户加我 用 linked in, 我都删了。早知道加了:(
haiminai：
留着慢慢查字典水平有限啊
carol398chen：很耐心的全看了,这个人就算跟他做不成生意,能成为朋友也算是很大的收获了.要珍惜呀1楼
linden.：:KB 太长了，看不下去
victory666：很好的一个客户啊，顶！。。
小夏幽幽：很受用。
遥遥.：
lchanita：好长
好长，没耐心看完的！活活！
Kaitly：好长啊，今天没有耐心看完它..Mark一下，改天继续看》。
Aja：
话不能这么说，以前有个老外天天这么回我邮件，烦都烦死了，他的邮件我是看不下去的，并不是因为长，而是每次的邮件都是在重复的提出一些问题，要求改来改去的，变来变去的，让人头疼..
后来挂了他一个月没理，果真就老实很多了，难缠的人就该用特殊的办法！！
这个人很有耐心啊。换成是我才不会花那个美国时间的...
安妮的向日葵：呵呵存着有时间了再细细看
刘会霞：矮油╭(╯^╰)╮、我滴那个天哦。这都是什么哦。
这么长。头都大了、、、
H.Y空白格：相当好的帖子，很有帮助 谢谢分享
teenchen：挺不错的 可以学习下 很美的语言
天生才智：He is so nice. You are so lucky to have him as your friend.
跨越零下一度： 留着，坚持不下去的时候，迷茫的时候拿来振奋一下！呵呵，谢谢LZ分享！
zyaizrz：看到那么长的东东，每个字都看还真有点难，LZ还要回复，真是更为难了。
sharing2004：太长了，字太小，没心情看。看了前面一些，写得不错
shalier：这个老外客户真不错了。
英语写的也还好。
我也学的西语，但是我英语就没这么好。
anyway,我看到的感受到的只有一个词语 little by little
共勉之
给踩过：
LZ ,解释下， 我 看不懂这段的的因果关系呀。
I lost a five million $ invoice in a one-time sale just because this huge, transnational, and humongous supplier (corporate sales vice-president) in the next four months did not answer my email requests and not even answered the phone and cellphone calls to him, and getting only answering machines. Finally, after that time, I got an immediate answer from another vice-president and everybody started running for my requisition. However, guess what?, it was too late, another trader got the purchasing order prize
J.Shawn：
老外的意思是：因为供应商的回复不及时，且自己联系时，都是电话自动答复。供应商的副总联系老外后，已经晚了，这个5百万美金的单子就被别人给争走了。
希望这个解释有点用。
Elena_林：我想知道你问的是什么问题啊？
我想知道你问的是什么问题啊？我真的看着很不清楚啊？幸会！
lmika：说得真好，说这么多其实和中国一句话很相似：顺天者安逸，逆天者徒劳。顺势而为，做应该做的事情，才会给你结果和回报
水培花：我觉得……美国人果真有时间
Fiona_Wu2012：真的是好帖，收藏了！
Fiona_Wu2012：难道现在的市场真的像他所说的，一打开邮箱就全部是supplier的开发信吗？虽然老板和一些其他人都这样讲，但我老觉得很夸张似的。
endca：
He is a serious person as far as I know,maybe elder person or not?
But the thing is the email is rally significative and pertinent.
U have a good friend just cherish it what has he done.
fei900702：
总结的很恰当……同意
米课Oscar：1楼真是一个毅力非凡的男人，收藏留待有用之时
brian2012：
偶也是 最讨厌这种长篇大论的了
Sharonlin0218：
Wow, I really learn a lot from you letter, thank you.
Yes, Confident is always one of the most important factor of success, and it is good for you to have a so good friend.
矿院汉子：谁能全篇翻译一下吗？
nancy987：你朋友挺好的，幸会！
凌芭子：
1楼呀 那要句句回复啊 说到点子就ok啦 既简单有明了 让客户心服口服
guoxinkai：眼睛都看花了..
CYMM900623：实在过于长，而且字体也不吸引人，排版不舒服，想起以前读书时的阅读教程！
1017570889：mark ,good suggestions .
文章首发表于：2011-9-22 09:57
