主页 > 心路历程 >

遇到一个倚老买老的客户我这样做错了吗有一个客

cherrychensz：遇到一个倚老买老的客户,我这样做错了吗
有一个客户从去年开始合作,
很小很小订单,
少的时候不到1KRMB(含运费)多的时候,不超过2K.
我之前做的所有客户都是欧美的,所以遇到唯一的一个中东客户,
觉得应该好好把握,看看中东那边的客户到底是怎么样的
每次还能赚个几十块的提成,
前面几次合作的还行
直到去年放假前.
我给他发一个包裹,大家都知道年前都很忙,HK-DHL很也忙,那段时间是UPS和DHL都是暴仓状态
货物肯定是会有些延误的,这个我一般发货前都会跟客户讲下.
节前我加班,因为一老美来公司这边,陪我加班,所以就推迟回家,
当时走货,是发的同事一个熟识的货代,我自己也有一个比较好的货代,但是那天他刚好放假,
按常规来讲,一般是今天发货,明天晚上就能上网查到了,但是第三天,还没有上网.这是我的疏忽.当时真的太忙了.
客户就在MSN 开始追问了,说是查不到,我当时就给货代打电话,那个时候他回家了,货代说换单了,
哎,果然不是熟识的,换单都不通知一下,我连忙跟客户道歉,把单号发给他了,确认能够查得到,我才下班
28号晚上,逛街,收到这个老外的电话,就是僻里啦啦的.我说我把单号发到你MSN和email里面了,你去查一下
他说没收到,:@ 晚上回家劫个图给他,总算太平了
我想应该不会有什么合作了,
这周发一个至今以来唯一的"大单" 2KRMB,
当时,我很客气给他安排,发货了,今早货代通知那票货有偏远,要收200RMB的偏远费,
问题就是出在在偏远上面..
我就想本来这票货就给他贴了几十的运费,那个2百一定要他出,不出也得让他知道,然后我这边自己吸收
他一说这事,就说那改地址,那我问行呀,怎么改,他说把邮编去掉,:L 我晕了,真把人DHL当傻子了.
连忙解释那个不管用,有没有新的地址,当时他就火了,说是以前都寄这个地址,马上给我换走TNT,我说行,还可以做TNT
但是运费跟DHL偏远是一样的,
他马上说不走了,DHL上次一票货发15天,我说那是快递公司的原因,那段时间人家快递公司很忙嘀.
他要我把货从机场给退回来,然后走他的货代,:@ :@ 早干什么去了,怎么早不说走你的货代呢,
交期什么肯定延误,他不听,一定要走他的货代,我说好,反正延误是你的事,他就开始交待,一定要把运费给他货代,我说好
好的,一句话,please pay back RMB 650/- to my Agent. 说了三四次,我火了,说sure, I am not living on your shipping cost.哪知这一句话,引来了这位倚老买老的老外长篇大论...
等会再写..手疼..

苦茶：坐等他那倚老卖老的长篇大论...

身不由己：沙发，是中东哪里的客户啊？:

laoying890：做这样的客户真是令人感到沮丧的一件事。

惜浅：:L 同意楼上的呃。

tanyatsai：lz等着呢趕緊吃飯回來繼續啊

sonysong2010：LZ人呢，期待下文哦

gfdsalm：算勒，这样的客户有什么好做，放弃得勒~

littlepan：自信人生二百年，会当击水三千里！

YBQ-Unicom：

0909willow：sure, I am not living on your shipping cost

cherrychensz：大家都知道,UPS偏远,一票货要加200RMB的偏远费,我都说了这个我可以take care后,他坚持要把货退回并让他的货代发出,生怕我赚了他那点运费..其实,这个要求不过份,但是客户至少要谅解转来转去,真的很麻烦,并且,如果你不愿意做DHL,可以提前通知..与客户冲突,我是最不想发生的事情..幸好有一个很好的,当天就把货从深圳机场退回来了,下班前送到我们办公室.
客户开始了他的长篇大论,
A为客户
B为小小朱
A: Pardon
what you said
is this the way you talk with your customers
so sad
B:Yes, you are my customer, I just said I am not living on your shipping cost. I will pay the money back to your forwarder.
A:is it polite way in china by saying such to clients
Good Show
I must tell you, Do not ever think or treat me as a Foreigner in China, I am as Chinese as you are
if you do not want our business, keep our goods and also keep our all payments
I will come to your company and will see, how you talk to me like this way
B:Yes, as a customer, you have choose your supplier by free
But we shoud respect for each other. I apologize for what I said, but I just want you to know I will pay the money back to your agent, will not ask you to pay again.
A:I am sad, I have waisted 1 year, with a person, who treat her clients like a garbage
deeply hurt I got today
B:garbage?
I can't believe you to say so
A:you are free to say, what you feel like,
B:OK.
A: are you happy, after saying such to me be happy
B:are you happy after you said, I am treating customer as a garbage?
A:i said, what i feel today after your words
I am 56 years Old Man, is this a respect of elders in your society
i dont know, how old are you, want to tell you, I have long experience of China, started business with China during 1980, First time I visited Beijing during 1982. 28 Yrs back
during my 28 yrs business with China, no one ever talked with me like this way
Shenzhen where you work, and feel much proud, I crossed this city during 1994 , shenzhen was a small town of Fishermens
shenzhen was a small place of Fishermens
I also know your Hunan
do you know the history of Hunan
Hunan peoples took part in 1st Long March with my Chairman Mr. Mao, and left him alone
..
此客户极其崇拜咱们的Chairman Mao,也正因为Chairman Mao,我们才有了此合作机会
看完客户在MSN的长篇大论后,很生气,想立刻想把他拉黑的冲动,但是这事还没有完,
下午的时候,客户又上线了,问我什么时候收到货,虽然对客户心中有气,但是毕竟也要完成这单的后续工作后,
才解决私人恩怨,我说今天7点左右能够收到吧,到时候我让你货代周一来提货吧,他说不行,一定要今天发出去,让货代收到,
我当时不同意,说让你货代上门时,我给他Cash,行啵?他才没说什么,中东的客户是真的很抠,都合作一年了,难道我还吞了你这运费不成.
但是后来听完同事讲,虽然对我们金额不大,对于他们来说,也算是上万了吧,
给客户的货代打电话, 到目的地的运费是520RMB,走中东的专线,确实不贵,
但是周一的时候给他们货代打电话说要付680RMB,因为客户付的680RMB,说是多了,抵客户以前的欠的运费,
我不知道这话是真还是假,不是在乎那一百块,只是对这个客户气愤又无奈,下午的时候去工厂了,也没有跟客户的货代碰面,
让同事代发的,听同事讲,那货代还特意问一句X 小姐,是不是特生气?
Y的,我当然很生气, 当时确实很生气....但是事后,我反省过我自己,相信客户也是,不然下面我们"泯恩仇" 呢.