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永不放弃2009：A long way to go
A long way to go!
The year 2004 was very important to me.
On June 1st, 2004, I entered this company, which I am still working for now. This year, I was 26 years old. Of course, I was not younger than the most graduate students. I was luck to have chance to seek for my bright future.
In the beginning, I was the sales assistant of the sales department and the secretary of the office. Because the company was very little that time, many of us did plenty work that should done by several persons.
That year, I was appointed to join the training about the ISO9001: 2000 QMS. From that, I learned some useful skills in my work. The basic method of process control is PDCA. That year, I translated the whole English website of our company by using the electric dictionary with the name Golden Hill Ciba. Although much solecism in the English website, several foreigners were still attracted and gave response to us.
The aim market of our company is domestic. Seldom advertising was taken on the abroad market. And my prime work is to manage our product delivery to everywhere in the world (mainly in domestic market). I respected my leader’s decision. But in my mind, the QMS and the foreign business were more important to me than others. I used my spare time to do them. This spare time I mean refers the time left by the delivery work. Of course, they aren’t free.
Time flying. Five years had past. For neglect the foreign market, we only have 5 customers. Today, I will tell several stories of them.
One is from Israel.
I feel regret and apologize to him.
To continue.

永不放弃2009：continue
One is from Israel.
I feel regret and apologize to him.
The first inquiry of this Israel customer was in the early of the year 2005. After that, he sent me several e-mails to ask the information of our product. We had not the further contact. I was busy in my daily work, which includes managing the goods delivery, writhing the document draft for the office, the labor union and the branch party union of our company, managing the QMS files and recorders. Till the end of 2007, the customer from Israel gave us the first order. And he wanted to be our sole-agent in Israel and its surrounding areas. This was a good chance for our company and I was very excited. I reported to our leader about the customers’ good intention. The leader agreed that for a condition, the Israel customer must purchase more than 60 sets for each model in a year. Ok, that was a deal. The customer planted to visit our company in June 2008. It would be a good beginning. But a happenstance changes the development of the whole deal. I offended the leader. The big revenge made him put much trouble against me. The worst, this influenced much to the customer. I think I’d better quit this stage and only do my daily work. I commended the leader that the company needed a profession salesman for trade abroad. In March 2008, a pretty girl with CET-8 certificate joined us for the abroad trade. She was good at oral English. So the meeting in June was very smooth. But the cooperation between us had not final decision. After the customer returned to his country, he still gave several orders. Because during the meeting, our leader promised to give the customer a gift ( to carve the customer’s head photo onto the plate, this is one particular art of ZiBo city.) But the carven plate was not sent to him till today. Of course, thereafter we lost the customer. Maybe our company regarded the abroad market as nothing. God knows. But I really feel apologize to the customer.
About more than one year, the abroad trade was charge by the pretty salesgirl. Limited advertising was put onto the abroad market. We obtained 4 solid customers. One was from Thailand, one was from Australia and two were from India. Till June 2009, this girl left the company to pursue her goal. So only two customers were left.
Another story is about a customer from UK.
The UK customer is the earliest one of our company. I ever sent the draft English brochure to him by EMS in the year 2005. But more than 3 years, he only sent us several inquiry emails for the product photo without our logo. In fact, he gave us the first order in July 2009. Yesterday, I received his fourth order. This is very lucky.
The last story is about the Hungary customer. He sent his first inquiry last year. Thereafter he also asked several inquiries and had not any response for a long time. In August 2009, he gave us the first order.
This is not worth experience.
I only tell you, never give up. Be careful for the every inquiry of the customer and waiting patient.
We have a long way to go.