xiaomao47：something to say
9月21号才开始了我的外贸职业生涯，虽然已经拿了几个单子了，但还是发现自己有许多许多需要学习的，英文是其中之一。为了督促自己，决定在这发个类日记之外贸心情贴，不敢保证每日一贴，英文也不是很好。看客们若有想学英语的，可千万别被我误导了，闲话少说，今日一贴开张了：
Today is the Midautumn day,there are nothing special.My colleague sent me a message to complain with our boss.We all think he is so pettiness ,however, for some reasons we are still need to workingthere .I think i am fortunately thanother colleague's.Because the second day after i work on our company, i have received three orders. I often seen the friends on FOB said ,they didn't get an order within one month,two month and even more longer of the time. So the three order'sgive me the confidence to do the work.
Now,half month has gone,and i have got seven orders.I amso lucky!And i know only i do my best and go-ahead every day,that the luck will adhere with me.
Daily Apothegm(thanks for the reader.)
1. Time is like the water in sponge:If you squeeze,you can always get some.
时间就像海绵里的水，只要挤，总还是有的。
2. You can't have a good view of the pains unless you climb a high mountain;you can't became a fighter unless you have tempered yourself in struggles.
不登高山，不见美景；不经锻炼，不会成钢。
3. No one can degrade us except ourselves.——B.F.Washington
只有自己才能贬低自己。
& 一些去元音字母缩略词。
bnfts = benefits 福利 hr = hour 小时
mst = must 必须 pls = please 请
rd = road 路 rm = room 房间
wk = week 星期 yr(s) = year(s) 年
zier：lz果然好运气啊，希望我工作了运气也能这么好
Daisyxxj：en ,LZ is so lucky.Wish you always own the good luck.
zhaoyun_eric：@#$%^&*()_P_PL< !WDCV B{PKJ
秋颖：So lucky dog, wish you keep the same situation for all the life long.
pandy165：hello, you have the great cpoourage to write your words here, but you English really need improving continuously for many grammer errors.
All i thought our English is enough to be using in our business, because not all the customers are good at English and many of them are not english-native speaking.
danielyao：唉，我不学习英语很多年，惭愧:L
assu：think alike with you..but i can't insist on doing so. hope you can do it forever..
稻草人XHZ：是该学习了～汗～
stephen8088：2. You can't have a good view of the pains unless you climb a high mountain;you can't became a fighter unless you have tempered yourself in struggles.
3. No one can degrade us except ourselves.——B.F.Washington
sean10000：on the second day, you got 3 orders? Is that possible?
Anyway good luck for you. Could you borrow me some luck?
I think I should mention that here is not your blog!
371787846：I want to know that youhow to get so many orders?From the Website in the short time?You could give us the experience that got many orders from where?
xiaomao47：October 7th fine
For a short rest,i am going on working today.No one inquiry,so i just pass on our priduct picture and sent some mail to the latent customer.
Some friend said i am really lucky,i think so.But i know that no one will always be fortunately .The only thing i can rely on is myself.As isaid ,i will make progress everyday.
And i have noticed that some one said it's not my blog.I think it may be right,thereisn't the room for me to wrote down such poor English ,and it may waste other reders'time.I find there are so many people on FOB everyday,so i didn't want to waste other's time.I will wrote my mood on the blog,and this item will be a space for some friends who want to improve English day by day,with me.I will wrote down some English knowledge which i think is useful.
Thanks for all of the readers.
Daily Apothegm
4. The liberty of individual must be thus limited:he must not make himself a nuisance to other people.——Mill
5. It's the silly fish ,that is caught twice with the same bait.
再蠢的鱼，也不会为同一钓饵上钩两次。
6. There comes nothing out of the sack but what is in it.
从袋子里倒出只能是它所有的东西。
7. Youth is not like a garment,which we can keep fresh and fair by waring sparingly.Youth,while we have it ,we must wear daily,and it will wear fast away. —— E.M.Foster
青春并不像一件新衣，少穿几次可以保持新度。我们一旦拥有了青春，就必须天天利用，因为它很快就会消逝。
8. Living without an aim is like sailing without a compass.
人生没有目标犹如航海没有罗盘。
& 一些首字母缩略词（Initialisms）
CV= Curriculum Vitae 个人简历
HR=Human resources 人力资源
F/T= Foreign trade 对外贸易
ECM=European Common Market 欧洲共同市场
JV=joint venture 合资（企业）
OPEC= The Organiziation of Petroleum Exporting Countries. 石油输出国组织
P.O.=Post Office 邮局
PR=Public Relations 公共关系
PRC=the People's Republic of China 中华人民共和国
VAT=Value Added Tax 增值税
CECF=Chinese Export Commondities Fair. 中国出口商品交易会
AT&T=American Telephone and Telegram Corporation. 美国电话电报公司
还有点时间，再来点习语吧。
1.Just in case 以防万一
Just in case they don't have enough copies of the agenda,i'll copy a few extra.
以防他们带的日程表不够，还是多印几张出来吧。
2.Keep happy 祝愿某人
A: Well,I'll be going now,Have a good holiday.
B: Thanks. You too.Keep happy.
3.Leave it to me 把它交给我吧
A: Are you going to the concert ?I haven't got a ticket yet.
B: Leave it to me. I'll orgnize that.We will go together.
4. Let your hair down. 放轻松，别太正经了
Let your hair down.Have anther drink and relax.
5.Listen here! 表示恼怒，用来截断别人的话
A：Now i want you to stay work tonight to finish this work.
B: Listen here! I worked back every night last week.I can't keep on doing that.
6. Mind yourself 警告某人小心
A: I'm leaving now .I'll go to the cinema complex downtown.
B: Mind yourself .There's lots of pick pockets around down there.
rechien：厉害，不到一个月就拿了几个单子了！1
woxinpiao：Can you tell us why you can get order so quickly, I nearly can't believe it. whether that you can tell me your msn.mine is xuxunlin@hotmail.com
xiaomao47：有很多朋友问我怎么会在第二天就有单子拿，我想我得解释一下，其实有两个单子是其他同事已经在谈的，因为我们公司实行的是轮班制，所以我上班的时候就接过她们的单子继续谈，最后在我手上谈成了。这其实是我们大家共同努力的结果，所以我也一直说这是我的运气好，并不能证明我有多少实力。我也要谢谢我的同事给我的帮助，因为这几个单子的顺利进行我也有了许多的信心从事外贸。
我开这个帖子的初衷是想借由这个空间，让自己有持续学习英语的动力，并不是要炫耀我拿了多少个单子，所以希望和我一样想提高英语的朋友们多多关注，多多支持。至于业务方面，我还只是个新手，恐怕不能给大家什么建议了。
英文太烂，所以这些话干脆就用中文来写了，省得大家看的不明不白的。
xiaomao47：October 8thit's a fine day
Nothing special today,and don't know to say anything.So let's beging our study,friends.
Daily Apothegm
9.The reasonable man adapts himself to the world; the unresonable persists in trying to adapt the world to himself.Therefore all progress depends on the unresonable man. —— Shaw
理智的人改变自己以适应世界，不理智的人坚持让世界适应自己。然而一切的进步都是因为有了不理智的人。
10. If things were to be done twice, all would be wise.
如果凡事都可以重做一次，那么世界上就不会有遗憾了。
11. Respect is given where repect is due.
12. What ever the outcome,we must resolutely proceed with our objective.
13. After rain comes fair weather.
14. As you sow,so shall you reap.
15.Don't put all your eggs in one basket.
&一些去尾的缩略词
ad=advertisment add=address
admin=administration ave=avenue
co.=company corp= corporation
Aust=Australia deg=degree
ed=education(al) exc=excellent
exec=excecutive
Fri.=Friday Mon.=Monday
ID=identification
incl=include indiv=individual
lab=laboratory min=minimum
mod=modern vac=vacation
pro=profession rep=representative
sec=secretary st=street
tel= telephone telecom=telecomunication
xiaomao47：Useful sentence tonegotiate with the customor
1.Your counter offer is much too low, eapecially considering the small amout of your order.
当客户的订货量很少，又喜欢把价格压的很低的时候就可以使出这招拉，客户多少会有所让步的。
2.Our price fixed on a resonable level.
这句话是很常见的了，谁不说自己的价格定的合理呢。…^- ^
3.This is the best price we can give you.
4.We can not make any further discounts.
5.I'm afraid there is no room to negotiate the price.
6.Ifyou compare the quality of our goods with that of other company,you will see our price is very reasonable.
7.This is the very best offer we can make for you ,we consider this a rock bottom price indeed.
实在不能再降价的时候，就该把这些句子拿出来用拉，告诉老外我们可不能再让了。
8.We can negotiate the unit price for large orders.
To a certain extent , our price depents on how large your order is.
量大价优，这是很常用的句子拉。
9.To meet your requirements ,we would like to reduce our price by 2%,which ,i hope,will satisfactory to you.
让价的时候用这个句子，既有台阶下，又显的不卑不亢。
10.I'll have to consult my home office before i can give a definite answer on the price terms.
假如你不知道怎么报价（头不在）的时候，就可以这么跟客户交代。
11.This offer is based on an expanding market and is competitive.
报价比较低的时候，总得找个让人信服的理由吧。
ginwaship：LZ 英语真的比较差劲。。
loveseashadow：好厉害啊
羡慕
xiaomao47：I am so busy thesetwo days,so i didn't have the time to type somthing here .There are somthing wrong about my customer's order ,and they are angry about it,i have apologize many times,but say sorry can't save anything.I can't handle it,because i didn't have the power to deside anything,the only thing i can do is to say sorry to my customer,really hate it!
xiaomao47：so today,let us learn how to say sorry :
General apologies 一般道歉用语
1. Excuse me. 请原谅.
2. I’m so sorry. 很抱歉.
3. I’m awfully sorry. 非常抱歉.
4. I’m terribly sorry about that. 为此我非常抱歉.
5. I apologize. 我道歉.
6. My apologies. 我道歉.
7. Please forgive me. 请原谅.
8. I hope you will excuse me. 希望你能原谅我.
9. It seems I owe you an apology. 好像我该向你道个歉.
10. You have my sincere apology. 我诚心诚意向你道歉.
11. Please accept my sincere apology. 请接受我诚心诚意的道歉.
12. I can’t tell you how sorry I am. 我真的是很抱歉.
13. You cannot believe how sorry I am. 你不知道我感到多么抱歉.
14. Words cannot describe how sorry I am. 语言无法描述我对你的歉意.
15. I just don’t know what to say. 我真不知该说什么好.
16. I really feel bad about it. 我真的感到很内疚.
Apologizing for bothering someone 因打扰对方而致意.
1. Sorry to be a bother.不好意思打扰你.
2. Sorry to be a pest. 不好意思打扰你.
3. Sorry to disturb you again. 抱歉, 又来打扰你.
4. I’m sorry,I didn’t mean to bother you. 对不起,真不想打扰你.
5. I’m afraid I’ve brought you a lot of trouble. 恐怕我给你带来了不少麻烦.
6. My son must have put you to a lot of trouble. 我儿子一定给你带来不少麻烦.
7. I’m sorry to have caused you so much inconvenience. 给你造成诸多不便,我很抱歉.
8. Sorry about the inconvenience. 对不起添麻烦了.
Apologizing for one’s mistake 因自己的过失而道歉.
1. I’m sorry for what I’ve done. 我为我的所作所为向你道歉.
2. I shouldn’t have done that. 我不该那么做.
3. I should have asked you first. 我应该先征得你的同意.
4. I honestly didn’t mean it. 我的确不是故意的.
5. I didn’t mean to do that. 我并不想要那么做.
6. I didn’t mean it that way. 事情闹成那样并非我的本意.
7. I don’t know haw that could have happened. 我不知道怎么会发生那样的事.
8. You were right and I was wrong. I apologize. 你是对的, 我错了. 我道歉.
9. It’s my fault. I really feel bad about it. 是我的错. 我真的感到很难过.
10. It’s all my fault. I’ll try to make it up to you. 这事儿全怪我. 我会尽力补救.
11. My mistake. It won’t happen again. 是我的错. 不会再发生类似的事情了.
12. It was so stupid of me. I really do apologize. 非常抱歉, 我当时真糊涂.
13. I’m sorry,I spoke out of turn. 对不起,我说错话了. (out of turn: 轻率,不合时宜)
14. I owe you an apology for what I did last night. 我应该为昨天晚上的事向你道歉.
15. Forgive me, I didn’t mean to offend you. 请原谅, 我不是有意惹你生气.
16. Please accept my apologies for any trouble my mistake has caused you. 因为我的失误给你添麻烦了,请接受我的道歉.
Accepting apologies 接受道歉
1. That’s all right. 没关系.
2. You’re forgiven. 我原谅你.
3. That’s okay. 没事儿.
4. No harm done. 没什么.
5. No problem. We all make mistakes. 没问题. 人人都有犯错的时候.
6. Never mind. 无所谓.
7. Forget it. 忘掉它吧.
8. It’s not your fault. 那不是你的错.
9. It really doesn’t matter at all. 真的没关系.
10. Don’t worry about it. 别放在心上.
11. Think no more of it. 别再想它了.
12. Don’t give it another thought. 不要再想了.
13. Okay. I accept your apology. 好吧. 我接受你的道歉.
14. I won’t hold it against you. 我不会记仇的.
15. I’ll let you off this time. 这回我放过你.
16. I’ll give you another chance. 我再给你一次机会.
xiaomao47：遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。而且有趣的是，你可能先要说SORRY，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说：
'Excuse me, I think you've given me the wrong change'
或者 'Sorry, I think this change is wrong. I gave you $20, not $10.'
在酒店里
房间的调温器坏了：'Excuse me, but there's a problem with the heating in my room.'
'Sorry to bother you, but I think there's something wrong with the air-conditioning.'
失窃了：'I'm afraid I have to make a complaint. Some money has gone missing from my hotel room.'
房间没有整理：'I'm afraid there's a slight problem with my room - the bed hasn't been made.'
当人们发现自己错了而道歉，一般都会说SORRY，然后再提出把事情做好的解决办法。
比如对应上面对调温器的投诉：'Excuse me, but there's a problem with the heating.' 或者
'I'm sorry - I'll get someone to check it for you.' 或者 'Sorry to hear that - I'll send someone up.
xiaomao47：The Really Big Apology
We all make mistakes. The best thing to do is to admit it, apologize, and make amends. Never hide a mistake. Instead, let the customer know as soon as possible. Customers understand that people and organizations can make mistakes. And if you correct it and delight them with GEMs, they will know that if a mistake ever occurs again, you can fix it.
Explain and Don'tExcuse the Mistake.
» It's best to say it in person, second best to say it on the phone, and the least desirable option is to say it in writing.
» Immediately explain the mistake, simply and completely ?no excuses, no finger-pointing, no penalties to anyone.
» Take responsibility for your organization and yourself. Even if it was another employee'sfault, accept the responsibility as a member of your organization. Accept your organization accomplishments and disappointments.
Apologize profusely.
» Say it directly, sincerely, and with heartfelt regret: "I'm sorry." Then say it again.
» Allow the customer to react. If the customer is upset, take your lumps. Apologize again, and remain silent. Show humility.
Offer or request options.
» Have several options ready to provide the customer, then offer them.
» If not accepted, or you don'thave good options, ask the customer:
"How can we make this up to you?"
» Solve the problem quickly.
» Be flexible and pay for the mistake. The customer and your reputation are worth it!
Offer a GEM and offer to follow up.
» Give a GEM in addition to the options you provided or that the customer requested.
» Follow up. Check on customer satisfaction. Call back. Write a personal follow-up letter.
Prevent the mistake from occurring again.
» Make permanent changes to prevent the problem from recurring.
» Work with your manager and your team to change bigger issues.
xiaomao47：Why Apologies Are Not That Useful Anyway
Even if someone were of a mind to apologize, they probably wouldn’t, and maybe they shouldn’t. They probably wouldn’t because they are not likely to be believed. And maybe they shouldn’t because, if they were to be believed, they risk having their candor exploited.
Why is an apology not likely to be believed? Because seasoned participants in mediation are wise to the game. They know that mediators are trained to view financial issues as proxies for underlying emotional issues, and that many mediators believe that resolution of the emotional issues will make it easier to bring parties together on financial terms. So, trial lawyers will now commonly tell mediators in private caucuses:
That apology was very nice, but we didn’t believe a word of it. We think they said it only to try to soften us up on the money. It won't work. We don’t believe their little stunt. We still want what we believe the case is worth.
An apology which is perceived as having been made “for consideration” is, as many commentators before me have noted, meaningless. In the context of a mediation, an effort to negotiate resolution of a litigated case, it is difficult to have an apology be perceived in any other way.
Moreover, even the most sincere apology is subject to exploitation. There is always a risk that the plaintiff’s side will hear this Mea Culpa and say, “thanks for giving us our litigation roadmap, We’ll see you in court.” If the mediator has done his or her job right, the atmosphere is set to minimize this risk. But not even Abraham Lincoln could guarantee that a plaintiff will take a sincere apology in the spirit in which it is offered and respond with charity, not malice.
文章首发表于：2006-10-7 00:20
