遇到很不礼貌的客人怎么办和客人信件往来如下这是

hualuntiantang：遇到很不礼貌的客人怎么办
和客人信件往来如下
这是客人询盘，要开发一个新产品，需要开模具
Hello,
Plastic Blow Molded Snowflake Shaped Lantern String Lights with customlogo on each piece
quantity 5k - 15k
Price per string of lights
10 pieces per string
Please list the cost for a custom mold, we have 5 different snow flakes on each strand
Please email me a detailed quote including imprint specifications, size, product photos, production time, sample time, and a detailed price quotation.
Thanks,
XXXX
我的回复
Dear XXX,

Nice day for you!

Thank you for your kind enquiry. Glad to know you are interested in oursnowflake string Light. we can manufacture the products according to your requirement.
We can print the customer'g logo on the snowflake as your requirement. You can see one type of our product with logo for your reference in attachment.But can you kindly send me the snowflake pic of yours? Because there are many types snowflakes. We will have to make as your design and your size.
About opening themould, for one type, the fee is about 1500USD. And for the cost of the product, we have to caltuate depending the size of the snowflake and the colors quantity you print. Hope you can kindly understand.
It is best we can have your sample of the light. Then we can make our sample the same as yours. For opening the mould, we always need about 1 month. And the sample can be ready within 1 week after the mould ready. The production time is within 45days after you confirm the order.
Hope we can get a good start from here.
Any question pls don't hesitate let me know!
Best regards
Yours truly
Vivian
客人往后的邮件就开始发飙了
Your mold cost is not correct.

These are blow molded tops. The mold cost Is $300 per piece. Do not be stupid. Do not try to scam us.

Quote this item correctly or we will block your emails.

Thanks,
我们以前开模具咨询的塑料厂都是这个价位模具厂给我们收1500美金我原价报给他 没加一点钱
Dear XXX,

Thanks for your reply.
We don't scam you. We opened many mould. And can you kindly send your snowflake pics for our reference? If we have the same snowfalke as yours, we need not open the mould to make it.And different size snowflake have different pricing. We have to caltuate the exact pricing depending on the details. We also need know the logo colors. Without the details, i just can give you a estimated cost which is not very correct.
Do the light strand operated by batteries or 110V voltage?
Hope you can help us to confirm!
Thanks!
Best regards
结果他回复
Idiot.
The cost for a new blow mold is $300.
Do not be a lying thief.
Quote it correctly. You cannot use an old design.
我给他解释了一番
I just checked with my boss about the mould fee. What i told you is the big mould. Because we always opened the big mould, so i just know this mould fee. But if you don't need the big mould, we can open the small mould to make it which is cheaper. My boss told me that would cost about 500$. If you can give me the pics or the design of your snowflake, i can apply to my company to accept your 300$ to open the mould.
About the big mould and small mould difference, such as one big mould can produce 20pcs snowflake at one time. But the small mould just can produce 5pcs snowflake at one time. And when the big mould is ready, the cost of each snowflake is cheaper than small mould's snowflake. If the total quantity you need is small, we advise you use small mould.
Hope you can kindly understand!
I am very sorry for my mistake that i didn't explain to you clearly firstly.
他的回复
The mold must be 3 inches X 3 inches.
Do not play stupid games.
下封信
DO NOT BE STUPID OR TRY TO MAKE SHITTY QUALITY.
QUOTE THE STRING LIGHTS CORRECTLY OR WE WILL USE A BETTER FACTORY.
另一封信
IDIOT. WE DO NOT WANT ROUND.

READ MY EMAIL!
QUOTE IT AGAIN, DO IT CORRECTLY THIS TIME.

lee1218：客户是上帝，但自己不要太卑微！

hualuntiantang：
我前面几封信都忽视他骂人的话
后来忍不住说他了他要找老板
I am sorry my boss can not speack english. And i am the manager of this company. All things i have checked with my boss before i replied to you and he also think you are so rude. I have tried my best to reply your question and given our best suggestion to you. But your reply are always dirty words. In last emails, i replied you politely all the time and ignored your dirty words. You also can show your email to your colleagues and ask if your email is polite for us. We also receive your colleague email about the product. But she is more polite than you. Although we are sales man, we also have dignity. We are also human and have the same right with you.
If you continue to be so rude, i will take action to beat back you.
Hope you can find your good partern asap.
Best regards

Jellymianmian：这样的客户还是不要合作的好啊，以后也麻烦