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外贸：一种心态一种责任感Thereisa

ritawanglm：外贸：一种心态，一种责任感
There is a customer who come from G country,sometimes,i think i should say sorry to him.but i know it isn't useful.
In fact,i want to record something between us all the time.Maybe forgetting the things before is much better.Now,from now,the best hard time begin.
This is the email about the customers need the files for the customer clearance as following:
11.12
Dear Emily
If i understand well you tell me that you have not the CE certification up to now?!
I don't beleave you !
You told me that everything was ok and you wait for the balance to send me the documents!!
I really don't care what you do but i want ALL the documents up to 20th november in greece!
Also i want the email of your boss to talk with him!
C
（ps:因为某些非我因素，认证一直没有搞定，本人工作以来最大的无可奈何。）
11.24
Hi Emily
I want to ask you what documents are you send me because the transfer agent told me that you send
only the transport document
I want the receipt for payment of the machine and the wire!
Also i want the "CE" certification! i was paid for that extra and you told me that i will have this!
Is it so difficult for you to send this to me?
You must send these documents because you have put me in big trouble!
Looking forward to hearing you as soon as possible!!
Sincerely
C
(ps:,客户紧逼，一封邮件中带着这么多感叹号，冲击你的视野。)
11.25
Hi Emily
I have a comversation with my transfer agent and he ask me to send me today the
packing list
the original invoice
and the CE certification
otherwise my boss will send the goods back with your's charge and you return the money back!
You must e-mail me these documents today!
Don't make us to bring legal action!
Sincerely
C
（ps:11.24最新进展，客户反映强烈，我于昨天天上22:55 回复了他，还好他们那边还是上班时间，算是峰回路转了吧。）
一场接近4个月的跌宕起伏，荡气回肠的单子，终于要接近尾声了，希望小C 能顺利提到货，然后没有问题的操作机器。
我不指望着小C 能够有返单给我，只希望他不要记恨我就好了，我也是中间人，一个小小的业务员儿，有些事情我真的无能为力，请谅解。
PS:（每当我回味这些邮件的时候，那些感叹号总是狠刺眼。我们经理说，不要带着感情去工作，或许这样是对的吧。但是我不是足够理性的人，性情中人的无奈相信大多数人会理解的。
或许我并没有放太多的情绪在工作里面，在工作中更多的只是一种责任感，真的是这种责任感。虽然不知道这外贸路走多久，也不管我以后会下哦那个是什么样子的工作，我只希望我都会是个有很强责任感的人。）

外贸更多的是需要一种心态，一种责任感，对得起客户，才能对得起自己。

2011.11.25
Emily