外贸小tom：外贸人必备，给客户打电话常用语汇总
相信给国外客户打电话让很多外贸业务员心生怯意，其中不乏那些叱咤外贸行业多年的外贸老鸟们。如果你也是其中一员，那么这张常用语大全就是为你量身定做的，赶快收藏转发吧。
我们先按对话的先后顺序来列一下：
开场
1.自我介绍
This is XXX.
This is XXX speaking.
2.找人
Is this XXX (name or department)?
Is XXX there, please?
XXX, please.
May I speak to/with XXX?
I’d like to speak to XXX, please.
Let me talk to XXX, please.
I need to get in touch with XXX right away.
I need to talk to XXX immediately.
3.问候和客套话
I’m sorry for calling you this early/late.
I hope I’m not disturbing you.
I hope I’m not keeping you.
4.表明来意
I’m just calling to see if you’d like to set up a meeting.
5.回电话
I’m calling you back.
I’m retuning your call.
电话主体：
1.介绍产品
Our products had adopted ISO9001:2000 Quality System Authorities.
That's our latest development. A product with high performance. We put it on the market just two months ago.
This model of XXX (product) is efficient and durable, economical and practical for your clients.
The XXX (product) we produced is characterized by its high quality, compact size, energy saving and is also easy to learn and easy to operate.
They are not only as low-priced as the goods of other suppliers, but they are distinctly superiors in the following respects.
You will get a 30% increase in production upon using this machine and also it allows one person to perform the tasks of three people.
This machine will pay back your investment in six months.
Compared with the other brands, this kind of type costs less and wears much longer due.
Our products are of superb quality as well as super materials.
By virtue of this superior quality, this product is often sold out in many areas.
Our goods are greatly appreciated in other markets similar to your own.
2.介绍品牌
XXX (company or brand) specializes in manufacturing…
XXX (company or brand)is a professional manufacturer of …
Be in this area for … years
Adopting advanced equipment with solid techniques, our high quality products are strictly tested before being put into the market.
We sincerely hold the tenet of“quality first, customers supreme” in mind when conducting business.
Our current xx annual output is…, one of our production line is…, one is…and another is…etc.
We consistent keep our business tenet of the utmost good faith and pragmatic work style.
Our company will consistent our tenet: all work for customers’ standard. Try to produce more high quality products, in order to requite stable and new customers.
3.礼貌的打断别人
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
4.听不懂对方说话,请求重复或放慢速度
Would you please speak more slowly?
Would you slow down, please?
Could you speak up a little?
Would you explain more for me?
Sorry, I didn’t get what you said.
Pardon?
Excuse me?
I beg your pardon?
Could you repeat that, please?
Would you say that again?
5.信号不好
I can’t hear you very well.
I can barely hear you.
We have a bad connection.
I have trouble hearing you.
I can’t catch what you are saying.
This is a really bad line.
The lines must be crossed.
6.信息确认
Please let me confirm…
So, let me make sure I’ve got things straight…
结束语
1.如果是问候电话，可以送祝福：
I hope you feel better soon.
2.如果是推进项目，可以定计划：
I’ll see you on Friday, then.
I’ll send you an email to confirm it.
I’ll contact you on Skype later.
3.最后加上通话愉快，感谢客户抽时间
Well, it’s been a pleasant talking to you.
Nice talking to you.
特殊情况：
1.打错电话：
I’m sorry I have the wrong number.
Is this XXXXX (phone number)?
Sorry to have bothered you.
I’m sorry. I think I must have dialed the wrong number.
Could I check the number? Is it XXXXX (phone number)?
2.电话留言
This is XXX, please call me as soon as possible.
This is XXX of XXX (company), please call me when you are available. My number is XXXXXX.
3.对方不在
I’ll call her again/later.
Please ask Miss XXX to call me back.
Could you tell her to call XXX (your English name) as soon as possible?
Ask her to call XXX (your English name) , please.
Can I leave a message?
Please have her return my call.
Please tell her XXX (your English name) called.
Please tell him to phone XXXXX (phone number).
国际快递-FU：好的谢谢分享
多佛朗明哥：很详细;P
那二撒：高价回收美金以及港币，需要的朋友们联系，微信号w268606
浪尖上的风帆：good!
