您可以在Disputes(争议)面板上查看所有争议，以帮助您及时跟踪争议状态。
报告下载路径
1.登录Seller center后台选择order Management Disputes下的Disputes
2.您将在此页面上看到包括Pending在内的四种争议 Review（待审核）、In Review（审核中）、Action Needed(需执行操作)、Closed(已关闭)。您可以单击每个争议下的View Dispute查看某一争议的具体情况；您还可以在上面的搜索栏中查看特定订单或案例的具体情况
3.点击Filter按钮，根据日期范围、争议状态或争议原因筛选争议；选择后点击Apply Filters，该面板将显示您需要了解的具体争议。您还可以单击下载按钮，下载文件后将其保存为csv文件
报告字段分析
Pending Review：争议将在24小时内审查
In Review：争议目前正在审查中
Action Needed：您需要提供其他信息
Closed：经过仔细审查，争议已被拒绝
Approved：争议成功了
Reimbursement Amount：赔偿金额
Enhanced Returns：增强型退货
OrderLine：订单行号
解释报告中的问题
您在下载报告中看到的Dispute Reason字段显示了争议的具体原因，包括以下原因：
I did not receive this return：没有收到退货
Return is different from the original item：退货商品与原始商品不同
Item is in unsellable condition：退货商品不能再销售了
Customer used an incorrect return reason：客户使用了不正确的退货原因
I was charged incorrect customer refund：我收取了不正确的退款金额
I sent the customer a replacement：已为客户换货
Item was returned outside the return window：退货商品未在退货窗口退货
Customer care should not have authorized the refund：客服不应授权退款
Something not listed：其他原因
Action Needed Approved Closed condition Customer used an incorrect return Enhanced Returns I did not receive this return I sent the customer a I was charged incorrect customer In Review Item is in unsellable OrderLine Pending Review reason refund Reimbursement Amount replacement Return is different from the original Something not listed
