去差评技巧和英文模板总结

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1.QA应该问(有vp或者没有vp可以试试，比如买家问这个产品有没有功能。) Dear Amazon This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair for we seller Please investigate it, and help us to remove it. Thank you 2.很满意，但是给差评(如果买家留下1星2星，可以去掉，但是3星很难去掉) Dear amazon This is review, we though that the buyer left with wrong star ""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta"" The content of this review,all aspects are positive,but he left us with only 3 star, Maybe the buyer is too excited to click with the wrong star by accidentally. Please investigate it and help us to remove it. Thank you 3.收到的产品是裂开的(亚马逊配送，可以在邮件中适当说产品，包装严重损坏，是亚马逊的 责任） Dear amazon This is review,the buyer said that she received the Scratches one,and the package was broken,so we though the package was damaged when amazon ship it. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we shipped it. Please investigate it and help us to remove it. Thank you 四、二手货Dear amazon This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the package was damaged when amazon ship it. And the item must be the returned product by other buyer,Amazon did not check the returned item carefully,and put the returned item to the sellable warehouse. So this buyer received an used product. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it. Please investigate it and help us to remove it. Thank you 5.侮辱性语言的差评 The comment includes obscene language, please remove it, thank you. Dear Amazon Team The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon The content of review: “只截取脏话” Please investigate it and help us to remove it. Thank you Best Regards 6.没有vp(很难去，可以试试) Dear Amazon Team I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance. Best Regards 7.不能使用(如331不能启动) Dear Amazon This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in "QA"or email to the seller,not leaving a bad review here for us,so it is very unfair for we seller. Please investigate it, and help us to remove it. Thank you 8.留下错误的差评 (这种情况很少见。他在我们店里留下了和其他卖家一模一样的差评，但我们没有vp，其他卖家也有vp。) Dear amazon This is review,we though that the buyer left in the wrong link. The 2 reviewers for the 2 links are all the same, The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato"" 1.Here is our link: https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref=cm_cr_getr_d_rvw_ttl?ie =UTF8&ASIN=B073XZD3PF 2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours) CORREZIONE FEEDBACK non funziona con huawei p9 lit... UTF8&ASIN=B071955B43 Please check the attachment. Please investigate it and help us to remove it. Thank you 温馨提示: 如果客服部帮忙删除，每隔一两天再开一次case，遇到不同的客服可能会被删除。 每次打开case后，这些review直接copy到一个文本，下次打开case直接复制，不要一次又一次地填写 如下:(下次直接打开casecopy就好了) ASIN or ISBN of the product:去掉B01LZE2PKP- Title of the review:Da non comperare The name of the reviewer: Paolo The date of the review as it appears on our website:16 settembre 2017 The direct link to the review /post (click the 'Comments' link after the review, and copy/paste the URL that displays in your web browser: https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K//ref=cm_cr_srp_d_rvw_ttl?ie=UT F8&ASIN=B01M01NX1P Required action: Dear Amazon Team, The comment includes obscene language, please remove it, thank you Best Regards 游泳功能 This comment is a question to our products. Customer is asking how does the swimming function work. It shouldn't be a product's review. It is just a question. Customer left the wrong position. Also, we have answered his question by comments and email. Please remove it. Thanks 误导消费者 mislead other consumers 没有充电器 Required action: As the review the customer complain that it is no charger,however,in fact,for this fitness tracker,our accessories without charger ,because it is no need the charger to charge,the correct charge way:use the usb port of a computer or power adapter connected to the socket Wall And please check with the attachment,The charge way we have clearly described in our user manual and product page.so it is no our product problem,it is the customer not read the information about the user manual and product page So please help us remove it,this review is unreasonable and it will mislead the other purchase customers. 违反价格政策 Dear Amazon This review violates the amazon policy about"Comments on pricing, product availability or purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answers." It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!!! 没有vp，恶意差评 Dear Amazon Team This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance. Best Regards 没有充电器，没有vp Dear Amazon, the customer complained that there is no charger in the package, but, in fact, our fitness tracker doesn't need a charger to charge it, it can be charged directly, we have also mentioned it on our listing Another concerns, we found that the order is without verified purchased, and we also cannot find this order, so the buyer must leave a wrong review on our product. It is no fair for us, the customer review is no base on a honest and real experience, please remove it , thanks! 物流问题 Hi, the customer review is all about shipping, and the order is shipped by Amazon, it is no fair for us, please remove it, thanks 找不到订单竞争对手 Dear Amazon, Sorry to bother you, however I can't find this order even found all the orders.The reviewer never buy ut and use the product,this is a malicious comment, it must be from the competitor, so unfair for us. Pls kindly help us to remove it. Highly appreciated for your help. Best regards

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