准备申诉材料：
1) 需要解释为什么广告没有违反投诉 Google Ads 该政策介绍了采取哪些措施来纠正此类违规行为（如有），并提供相关账户/广告商的详细信息，并表示愿意遵守 Google Ads政策。
2) 新信息/额外信息可能需要在上诉时提供：
- a.广告商业务信息 （ 广告商业务信息、业务模式、产品/服务、目标受众群体、广告投放背景信息)
- b.客户-代理关系的信息
- c.域名所有权 (根据域名、商标证明、使用跟踪系统的原因(如果使用)添加更多详细信息)
- d.广告系列管理和账户所有权
- e.付款证明文件 (显示账户对付款方式的所有权，/或账户中的资金足以支付日常广告费用)
* 请注意上述a-e列表 这并不详细，每个暂停对文件都有不同的要求。实际审计结果可能因具体情况而异，这取决于账户和投诉中提供的信息。
3) 一定要花时间认真准备，在上诉时要全面、准确、坦诚。
Dear Google Shopping Team,
Greetings from 公司名称. I hope you are staying safe during these unprecedented times. I am writing to explain on the merchant center suspension due to Misrepresentation of self or product (Untrustworthy promotions), including the efforts we are working on, our brand and product, as well as the self-check results. Thank you in advance!
Our merchant center is suspended due to Highly Suspicious since 封号日期.
Our Website: 网址
Our Merchant Center ID: xxxx
Business Model:
We are a 城市, China based company founded in 成立时间. 解释商业模式、产品从哪里购买、是否设计和生产、是否有品牌授权、网站定位（解释不是杂货店，有类别重点）
Customer service
解释客户服务和海外仓库的情况
插入产品相关认证，质量证书
This is our Business license/
We started Google Ads operation since 开始做谷歌广告的时间
We started Google Ads operation since 开始做谷歌广告的时间
Here below are the efforts we have taken to be compliant with Google Shopping Policy. 以下是网站根据谷歌购物政策进行的修改，插入修改前后的截图
- We removed all promotions that may be unreliable.
2.We have reconfirmed that our website and checkout page are secure and quickly checkout.
- we confirmed our contact address, phone number and email are right. And we add our China office in the contact us too.
- We mainly focused on improving customers buying experience. We enriched products information and updated the shipping and return policies. All what we do is to ensure the accuracy of the information, enhance the customer's buying experience and to rebuild the trust with customer.
- Return Policy：
- Shipping Policy
In fact, Google is one of the most important platforms to develop our global brand image and business. We aim to provide the best products to worldwide customer. Here below are the documents prepared to show the authentication of our business to to show the authentication of our business, brand and products.
Our customer feedbacks
Our Bing Shopping happy customer review:
插入良好的客户评价
客服退换货邮件截图
This is case with customer not satisfied with our product, and we provide refund to this customer.
This is customer who want cancel the order, before we shipped, he will get full refund without question.
- US Trademark Registration Certificate Online Checking Link: 商标注册证查询结果及证书
http://tmsearch.uspto.gov/
- Photos of office, factory and warehouses
Office
插入办公室图片
Factory 插入供应商工厂图片
Warehouse in US
- Paypal account
插入paypal账户截图
如果有亚马逊商店或FB主页，插入相关链接和好评
All what we do is to try our best to comply with Google’s policies. We would like to continue providing the values to end customers via our powerful supply chain and more. Google is really important for us to expand our brand reputation. Could you please kindly let us know what to do to get merchant center unsuspended? We appreciate your support with this matter.
Thank you in advance for your help.
Best regards,
Customer service Our customer feedbacks This is our Business license/ 客服退换货邮件往来截图
