快递没有大客户？许多卖家经常想为什么他们找不到大客户。事实上，从天上掉馅饼并不那么容易。关键是卖家需要长时间的探索和积累。通过不断培养客户的习惯，他们最终会有一个大客户。具体来说，请抓住外国“超级买家”。本课程将从以下几个方面进行解释：
@ 准确的客户营销
首先，让我们看一组图解：
罗先生说，客户是2012年开始跟踪的大客户，从客户单价200美元到现在的6000美元。
事实上，客户属于“超级买家”，金额大，稳定频繁，服务方便。事实上，培养大客户就是以下流程，不断跟进。
1.识别
速卖通有VIP 等级区分Club：
通过查看黄金会员的购买记录，可以发现买家是否符合大客户的标准
你要做的就是“不择手段”获取客户有价值的信息。从你自己的营销中心，你会发现记录下购买频率高、金额大、赞誉好、利润高、服务简单、发展前景大。
2.开发
开发自己、他人、潜在和现有的客户
我的客户刚才在上面说过，通过营销中心的历史客户统计和营销寻找。
库存：购买次数超过3次，购买金额超过50美元的客户购买记录统计
别人的顾客：比如在我们店里买过A产品的顾客到别人店里买B产品，就可以考虑自己能不能做B产品。
潜在客户:对于来过我们店查询的客户，在站内信用户对话中查看，参考以下回复方式，简单明了，不胡说八道。然后找到他的采购记录，分析他是自用还是分销
3.销售
销售现有的，顾客想买的，销售顾客在别人买的
客户想买的:创建新链接，价格稍低，卖给客户
4.服务
请仔细发送你现有的商品。一个大客户的价值比你上传成千上万的产品更有效。提供准确的报价和发票、包装尺寸和与客户沟通的电子邮件，并发送样品和感谢信。
记住重量和包装sizee、采购和运费成本，交货时报价，记住跟踪记录。
5.维护
分析客户采购记录、客户网站、客户对我们产品的意见，并始终与客户保持联系。
根据行业类别，用记事本记录客户信息，仔细收集。
@ 提高效率
做好日常日程安排，对自己诚实，是否完成心中有数。
提高效率取决于自我审计
抄送同事，报主管，审核主管。
最后，罗宾先生的福利：纠纷处理电子邮件模板
@ 因货物推迟
1.物流信息无法查询
A. Dear friend,
Thanks for your order and sorry to make you trouble.
Your package was delivered via China Post Ordinary Small Packet Plus / Posti Finland Economy .
it just can be tracked during in China.I mean it has no tracking information when it arrives your country.
But please do not worry about it .You will receive the package normally.
Hope you cancel the dispute.I will always focus on your order
Please feel free to contact me if you have any problem.
Thanks for your kindly understand.
B.Hi friend
I am so sorry for the delay.
Please don’t worry.I always here.
1.I have extend the delivery date to 10 days,your money is safe.
2.I will push the agent of CHINAPOST, so your package is safe!
I think your parcel arrive soon.Hope you wait for a few days.
Hope you cancel the dispute,it’s really harmful to me.
Thanks for your kindly understand.
Have a nice day
C. Hi Friend
So sorry for the delay.
Hope you be patient to wait for 5-7 days
If still not arrive,I will try my best to solve it.
Hope you understand me and cancel the dispute.
Thank you so much
D,Hi friend
I am really sorry for the delay
But the transportation is really out of my control.
Hope you wait for a few days.it will arrive soon
If you don’t receive the parcel finally,I will refund to you.
Hope get your understanding.
2.在运输过程中查询
A.Hi friend
I am so sorry for the delay.
I have checked the tracking number.
It shows your parcel is transporting normally.
It will arrive soon,hope you wait for a few days.
Hope you cancel the dispute.It is really harmful to me.
Hope get your understanding.Thank you so much.
Best regards.
B. Hi friend
The parcel is transporting normally.
It will arrive soon.hope you be patient.
Could you cancel the dispute?it’s so harmful to me.
I will always focus on your order.any problem,contact me any time
Hope get your understanding
Thank you so much.
C. Hi friend
I am so so sorry for the delay.
Hope you wait for 5-7days.
If still not arrive,I will try my best to solve it.
Hope you cancel the dispute,it’s so so harmful to me
Thanks for your kindly understanding
三、查询等待签收。
A.Hi friend
I am so sorry for the delay.
I have checked the tracking number.
It shows your parcel is ready to pick up
Hope you contact your local post office quickly.
Hope you cancel the dispute.it is so harmful to me
Thank you for your understanding
have a nice day
B.Hi friend
Your parcel is ready to pick up
Hope you contact your local post office quickly.
Could you cancel the dispute ?t is so harmful to me
Hope you got my message
Thank you
C. Hi friend
Hope you got my message and got your parcel
Hope you cancel the dispute...
It’s so so harmful to me.
Waiting for your reply.
@ 因货物损坏
1.产品本身质量有问题
A. Hi friend
I am so sorry for the problem.
Our products are in high quality and experience three checking.
It may my colleague make mistake in checking quality.
We will take more attention to quality.
If you agree,we refund you$ as compensation.
Hope you cancel the dispute,it’s so harmful to my store.
Thanks for your kindly understanding.
Have a nice day
B. Hi friend
So so sorry for the problem.
We will full refund to you.
Hope you give a favor to leave me 5 stars and positive feedback
It’s really important to me.Hope get your understanding.
Waiting for your reply
2.因运输损坏或包装而损坏
A.Hi friend
I am so sorry for the problem.
Our products are in high quality and experience three checking.
But the goods in transportation is really out of control.
We will take more attention to transportation and package
If you agree,we refund you$ as compensation.
Hope you cancel the dispute,it’s so harmful to my store.
Thanks for your kindly understanding.
Have a nice day
B. Hi friend
So so sorry for the problem.
If you agree,we refund you$ as compensation.
The goods in transportation is really really out of my control.
Hope you understand me and cancel the dispute.
Thank you so much for your kind understanding.
Have a nice day
货物损坏接受纠纷退款
I am so sorry to make you trouble.
I will agree your dispute and give you money back.
Maybe you will receive the item in the near future .
I hope you can give me a favor for leaving me 5 stars of the feedback,it is very important to me. We want to give you the best products and customer service.
Please kindly understand the post is out of our control.
Thank you very much in advance.
Best regards.
退款纠纷后催评：
Dear friend,
Thanks for your order a few days ago.we are sorry to make you trouble.we give you a refund,and we hope that you can leave us positive feedback and 5 stars.It is important to us.we will great appreciate your kindness.Thank you so much.
5 stars will have 5% discount in the future!
thank you for cooperation!
Best regards,
收货期快到了，客户提出纠纷:
Dear friend,
So sorry to make you trouble.Please do not worry about the protection.I will try my best to solve it .I have extended the delivery time and your money is safe. Hope you cancel the dispute.It is really important but so harmful to me.Hope get your understanding.Thank you so much.
Best regards.
货物破碎后同意退款，请留下好评，等待客户回复后退款
Hi dear,Thanks for your cooperation.We will agree to refund.Our products are in good quality.It damaged in transporting is really out of our control.we will take more attention to transportation.Hope you give me a favor for leaving me 5 stars and positive feedback.Thank you so much.Hope get your understanding. my friend.Hope we have next chance to provide you best products and service.
Have a nice day
（整理/网 李宇航）
产品本身质量有问题 因货物损坏 因货物推迟 开发 提高效率 服务 查询到正在运输途中 物流信息无法查询 精准客户营销 纠纷退款后催评 维护 识别 货物损坏接受纠纷退款 销售
