miraclehappens：我的一个美国客户教我如何做销售以及我的一些感受。（附所有来往邮件）
最近每天都来逛外贸路，每天都分享着大家的故事。看得出有不少人因为金融危机给工作带来的影响心情很失落，今天我想和大家分享一件比较快乐的事，希望我能把这份快乐传达给大家。
不知道大家有没有碰到这样的客户呢？上周我从ECVV上收到了一个美国客户的询盘，询盘内容相当简单，也就是被大家公认的那种没有什么价值的虚盘：this is all very nice,but what is the price? 但我还是一如既往非常认真的回复了。这一次我没有直接给他发我们产品的报价单，而是简单介绍了我们公司情况后就要他去我们网站上看下对我们哪款产品感兴趣，具体要订购多少，这样我才可以给他一个具体的报价。过了几天客户一直都没有回复。这样的情况对于我来说已经习以为常了，我相信对大家来说也一样。大概一周后当我刚上班把MSN登上后系统提示我收到一封邮件，我很兴奋的打开我的邮箱，邮件上说我们的产品是很不错的，我们大多数的中国产品也是不错的，但是就是我们的销售技巧还很欠缺。看到这样的邮件我仿佛比收到一个询盘更加高兴，于是我很快就给他回过去说我今年刚毕业，没有什么实践经验，确实还有很多东西要学，总之就是很诚心向他请教销售的一些技巧，第二天正赶上美国的感恩节了，虽然我不确定这个热心的人是不是美国的（他给我MSN邮箱发的邮件署名和ECVV上询盘的署名不是一致的，所以我不确定，一直到后来他更正我对他的称呼我才知道原来这是同一个人），我还是给他发了一封感恩节祝福的邮件，发过后就开始期待他的回复了。第二天他果然给我回复了，邮件中表示非常乐意教我，拿他的话说就是没有让老师比遇上了一个求知若渴的学生更开心的事了，并且还帮我更正了我对他的称呼（他在询盘里的署名是William,所以我就在邮件中称呼他William,没想到他说这样称呼是很正式的，即使是在很普通的朋友间也很少用。他发在我MSN里面的署名是Bill)。通过他这次的邮件我还了解到他是个退休的外科医生，但对做市场一直都很感兴趣，尤其是研究人们做每件事的心理，他还说现在感恩节他们在度假，假期完了再给我回复。
我上班启动电脑后第一件事就是打开公司邮箱，看看有没有人给我回复邮件或者收到新的询盘，我想几乎所有的外贸同胞都有这样的习惯吧，呵呵。那天我一如既往马上打开OUTLOOK，突然我看到了那个熟悉的名字，于是迫不及待打开邮件，给我的第一感觉是邮件很长，我一口气把它读完，心里一阵感动。因为我可以从他的字里行间看出我们这个美国客户是个非常认真谨慎和睿智的人，我也能感觉到他的那份友好与真诚，另外给我的感觉是他思路很清晰，措辞组句都很精辟。我以前经常听人说英语为母语的人往往都不怎么注重语法，反而是我们特别强调语法，因此我特意很细致的把他的邮件又读了3次，至少我没有发现任何一处语法错误。我想即使是那种专门从事语言研究的人都很难做到这一点，虽然他们意识里很清楚这个时态或句型是怎样的，但是也有失误或粗心打错字的时候，所以从这一点我就可以看出他写过后肯定仔细检查过。其实我也有这个习惯，因为我觉得这是对对方一种尊重。就凭着这一点我就觉得自己得到了对方最大的尊重。尽管他提的一些想法我们老总在给我们开会时也反复跟我们说过，但是我仍然很感谢他，因此我也很用心给他回复了邮件，当然首先就是非常感谢他给我提出的宝贵意见了，然后针对他给我提出的每一点建议我也给出了自己的想法，我想对方看了后也能感受到我的真诚的。
亲爱的路友们，你们有没有碰到过这样的客户呢？一直都觉得自己很幸运，虽然我自今年毕业以来开始做外贸到现在都没有接到过单，但是我还是对自己充满信心，我一直相信付出会有回报的。虽然回报你的可能不是订单，但是还可以收获其他一些也同样重要的东西，你们觉得呢？
这是我第一次在外贸路上面发贴，所以很期待大家的意见和建议哦！
从#61起陆续附了邮件。
wfjessica：1楼加油，是个好的开始
圣锋科技：LZ幸运的开始..
鹄鸿：邮件的正规程度也代表这个人跟公司形象.
内贸跟外贸销售有相似的地方,多学习下是件好事
leeamysue：有信心最好。
LZ加油:P
偶也跟着学习了
CherryRuan：
什么是ECVV
leeamysue：
:funk: 一个B2B交易平台，就像阿里巴巴那样的
trade.meritline：看完了觉得1楼很幸运 遇上这么好个客户
trade.meritline：
晕 是个很有名的B2B平台啊
LinaZhang84：LZ加油哦。替你开心
miraclehappens：
ECVV 是一个B2B网站。可能你们对Alibaba,globalsources,made-in-China，tradekey这些更熟悉一些，我注册是免费会员，虽然偶尔会收到一些询盘，但质量都不高，一般都是问报价的，我报了价后他们也几乎销声匿迹了。
leeamysue：我觉得made-in-china 上的求购比较多点
而ECVV上的询盘相对 来说比较多，但是质量真的都是不高的
乐运广州： 祝贺1楼，后生可畏
miraclehappens：
谢谢，你也一样，我们大家一起加油吧！
bluejay：其实我觉得 this is all very nice,but what is the price?
并不是一个被人认为很没有价值的寻盘，相反，这种寻盘首先表达了这人对产品的浓厚兴趣。而远不像这种回复：
I will keep your company in mind......
leeamysue：
还有：
i am interested in your products, what is the price ?
miraclehappens：
Thanks for your opinion,which actually made sense.In fact,i got back to him very carefully and quickly.
rainbow_won：good beginning..
come on baby
miraclehappens：
Thanks for your kind words.I'll keep going.The same to you all!Fight together!
miraclehappens：
Your comment sounds reasonable.I'll bear in mind.Many thanks!
miraclehappens：
I feel the same way,hehe
独引月箫：我还以为你要把他教你的东西贴出来呢:L
Sali：LZ加油啊，是个好的开始。而且你的心态也很好！！！加油啊！！！
miraclehappens：
Here goes a saying,"Good beginning is half done.",i firmly believe everything will turn out to be all right.So hope everybody regains your confidence and pull yourselves together,victory is in sight!
跟着感觉走～：幸运儿，，，，，，LZ 好好加油
miraclehappens：
hehe,wanna see?I'd love to share with you guys here.
zhuzhu0827：加油！！
wiwin：great chance for your way forward.Go!
mjp_hope：多几个这样的老外就好了！
阳光的香味：1楼把客户教你的销售技巧拿出来分享啊，销售技巧确实很重要
black625：
LisaChen1012：LZ,把你客户发给你的技巧贴出来哦，期待中~~~`
cherish35：感受到了LZ的小小的兴奋
alice_fan：LZ 现有个猜测，说不定是某个销售大师的论文或评论而已！
shamy1022：希望LZ 能把客人发给你的技巧帖出来
hope-526：
是的，我也认为付出总会有回报，如果没有，那就是付出得不够出。金融危机让太多的人心里发慌，总在想今后会如何如何，其实只要珍惜现在所拥有的就好了。一切风雨都会过去的。心态很重要！
ayumihasa：广告，又是广告
反正，这篇文章没有内容，LZ你怎么不把他教你的东东拿出来共享下呢
zhanghonghmily：怎么没有销售技巧。。
笑笑喜欢你：是啊，遇到个好人......
sjshaojie：LZ能说说客户都跟你说了什么样的销售技巧吗？
xugz_666：你的客户真好啊
还探讨这些
lovebusiness：怎么还没有贴啊 期待喏 看了标题 以为会有内容贴出来呢
二猫：现在美国市场这么差，客户估计也闲着无聊。逗你玩呢！ LZ要和客户说，少来这套虚的，下单才是硬道理。
liualwayswin：1楼碰上了好心人..
zfdkrioio：你倒是把他邮件发上来看看啊
ECVV的托？
BULEVARD：1楼怎么没分享出来哦
sophie2business：LZ，运气不错啊。呵呵。
coralli：LZ为什么不把你客户说的建议发出来呢？让我们大家也都学习下~~
scooter1027：不错的客户，这样的客户即使不做生意也是可以交朋友的
sxdr：1楼加油啊。
我也要加油喽
yanglin87：真的很佩服你的自信，能教教我吗？
shineinchina：1楼说了一大堆也没有说清楚方法是什么......
是不是光顾着兴奋了？
harryliu139：不错啊,,不断的学习才能进步
miraclehappens：客户邮件
没想到有不少人想分享客户的邮件，当初我写这篇帖子时也想过要一起把邮件附上，我等下就把我和这个客户的所有来往邮件都贴上来，希望对大家有所帮助。这两天我们放假，所以我刚看到大家的要求，所以实在不好意思让大家久等了。
miraclehappens：
正如你的个性签名一样，Be confident! Easier said than done,but once you've made up your mind to do one thing,just try to fulfill it,after having finished it,you'll get a sense of accomplishment,at the same time,you also gain the confidence.
miraclehappens：
I couldn't agree more.
miraclehappens：
Many thanks,the same to you!
miraclehappens：
呵呵，好象在用激将法哦！
miraclehappens：
够实在的！Well,everybody can keep your own opinion.
songyongming：强烈要求LZ把经验拿出来分享
miraclehappens：这是我收到的客户的第一封邮件。
Customer:
this is all very nice, but what is the price?
Mr.william hosack
Hosack Tooland Machine
United States
我的回复
Hello,Mr.william hosack,
Nice to hear from you and thanks for your interest in our night vision units.
We are the professional manufacturer for the night vision units and have been in this line for years in China.Our products sell well all over the world owing to its excellent quality and competitive price.So we're sure our products will also have a ready market in your part.
Could you please tell us which model you are interested in and the quantity you'd love to order,in this case,we can offer you our specific price.Further more,would you mind telling us more about your company so that we can offer you more considerate service.
If you have any questions about our products,please feel free to let us know,we'll be always glad to respond you as soon as we can.For more information,please visit our website****
Looking forward to your early and favourable reply.
Yours sincerely,
Doreen
grace1210：期待1楼分享你们的邮件 1楼太无私了
miraclehappens：客户的第二封邮件：
Doreen, I'm sure your products are first rate, but you have a great deal to learn about marketing. Chinese products have been excellent quality on the whole, but your marketing and sales techniques are primitive. please accept this as a constructive criticism and not an insult. Best regards.
我的回复：
Hello,Sir,
Nice to hear from you,I really appreciate your constructive criticism.To be honest,i just graduated from college this June.Though my major is business English and international trade,i'm short of practical experience.As you said i actually have a great deal to learn about marketing.Since i was lucky enough i was able to work for my present company,i tried my best to fulfill my job.However,sometimes i just followed my master's or the old employee's steps,i failed to find my own way to do the marketing for the time being,but i have been trying to.
Thanks for your approval about our products and our Chinese products,i'm really glad to hear that.I'm also grateful for your sincere and kind words.I can tell from this email you must be a very warm-hearted person in life and have rich experience on marketing.Could you please show me some of your precious suggestions about marketing?I'll be all ears.Thank you very much in advance.
Best Regards
Doreen
miraclehappens：感恩节我给客户写的节日祝福邮件：
Hello William,
Happy Thanksgiving Day!
Today is very special and beautiful day,hope you had a great time in such a good day.I heard you would enjoy very delicious turkey on this nice day,that sounds great!Though few peope in China celebrate this festival,we should be grateful to the people who once helped us and brought us happiness,it's acutally worth celebrating.
Please remember me to your family and your friends around you,wish all of you enjoyed this holiday.
Hope everything goes well with you.Happy Thanksgiving Day again! ^_^
Best regards,
Doreen
客户的回复：
Doreen
Nothing makes a teacherhappier than an eager student. I will try to get back to you after the holidays. Actually, I am a retired physician with a lifelong interest in marketing (basically psychology of why people do things). I hope I can help you to think correctly.
Bill (William is a formalism, seldom used among even casual friends)
miraclehappens：我的回复：
Bill
Glad to hear from you again!First of all,thanks for correcting my mistake on salutation.I'll keep in mind.
How's your holiday?I had a very busy weekend,just busy with going shopping.Because it's getting colder here,i have to buy some warm coats and shoes,but i fail to find the suitable ones.I only bought a mp5 for my younger sister.Wish she liked it.
Bill,i'm very happy to hear that you would guide me on how to do marketing,i'm sincerely eagr to learn from you.
Looking forward to sharing your wonderful holiday.
Doreen
客户给我回复的的关于销售技巧的邮件：
Doreen
I have a good friend who is a Chinese businessman whom i am always correcting and at times making fun of. He knows I am trying to help him and doesn't appear to mind.
Well to begin with, your photo layouts are actually pretty good. The verbal copy,however, looks very much like a foreigner composed it(which of course they did) from a dictionary. It reminds me of the early Japanese stuff that came into the country; pretty bad grammar. They seem to have learned pretty rapidly, and no one is laughing now. I remember an incident when Coca Cola began marketing in China and tried to translate the expression into Chinese,"drink Coca Cola". Somehow it came out "Bite the wax tadpole". I suppose the message here is that you need some one writing your copy who is fluent in contemporary American syntax and Idiom, i.e.,an American. for example, your salutation was not really a "mistake", but merely a very fine point.
Another thing you need to do is define your target groups; who are you trying to sell this stuff to? For night vision gear I would at least consider groups like sportsmen,US military, corporate military (such as Blackwater and several others), police, para military, etc.). Then you need to define their respective professional publications and advertise in them.
In your ads you need to state prices on everything, showing immediately that you are competitive. You need to be intimately familiar with your product as well as your competitor's, but never "badmouth" their product, just point out points of superiority of your products.
That's about all I can think of for now. Maybe I'll come up with more later. By the way what is an MP5? The only one I know of is a German submachinegun. While it might keep her warm, she might get in trouble with it. While I'm on the subject, don't mix up "wish" and "hope". It would be much better to say " I hope she likes it ". I occasionally make mistakes like that when I'm trying to compose something in German.
miraclehappens：我的回复：
Bill
Your opinions on marketing our products are absolutely terrific!I couldn't agree more,thank you very much for giving me so precious suggestions.
As for your 1st point on our English verbal copy,acutally all of which were translated by our salesman.Our English is not good enough,especially there are so many professional words on our products among them,so we can't composed it perfectly.As a matter of fact,before translating the Chinese version to English version,we had refered to some US websites which aslo specilize in night vision gears like ATN,you must know it.We imported some Gen 2 and Gen 3 night vision units from it,not directly,but from its agent in Russia.It's of high quality without any doubt,and state-of-the-art as well.
Regarding your 2nd point on target groups,i totally agree to what you said.At the very begining,we just send our Promotional Letters to our potential customers who are the suppliers,agents,wholesalers or trade company handling night vision units.But we found our target groups are too limited,so we expand our target groups to those who deal in telescope,outdoor products,gifts,military or army products like military clothes,hats,shoes and so on.Our night vision gears can be both for civilian use and army use.Generally speaking,our Gen 1 are mainly used for some outdoor activities among private persons,such as fishing,boating,camping,climbing,viewing at low night,i heard they are very popular among children in your country,they also can be used as birthday or festival gifts between friends.We believe the world at night is totally different from daytime's.Your country is highly developed,so to some degree,the way you think is much more unique,people in your contry can accept something new more quickly.However,in some remote areas,our Gen 1 night vision are not so easy to be promoted there if it is only used for outdoor entertainment.While Gen 2 and 3 are almost used for military,police,custom observation.Most of points were our president came out with, he is acutally a very far-sighted person with tactical and broad thought,i guess this is exactly what made him our boss.
You said we should define their respective professional publications and advertise in them,you got a point there,sounds pretty good!I'll advise our boss about it.Do you have any ideas about some professional publications in your place?
Do you know mp3 or mp4?In fact,mp5 is something like that,but its compatibility is better than mp3 and mp4.We can download songs from internet into our mp3,mp4 and mp5,but mp3 can't support watching movies,both mp4 and mp5 can,and when we download the movies into our mp5,we needn't converting format.But for mp4 sometimes we have to do that.They are quite portable,easy to carry.I'm crazy about English songs andmovies,So it brought me lots of joy for my life.What are you usually do in your spare time other than doing some study on marketing?
Bill,i got another thing confused.You sent an enquiry through ECVV to us and asked our product price,right?I was wondering why you sent an inquiry to us?Are you a amateur on it or something else?I'm just curious about it.You are a very warmhearted man.I really appreciate your help.Now I become much clearer on our sales.I also enjoyed your email very much.
Looking forward to hearing from you again.
Your friend,
Doreen
Bill
Before getting back to you for the first time,i had gone through your email for 3 times,and just now i read one more time,i found that i still omitted some points.
Firstly,you suggested us to find someone who is fluent in contemporary American syntax and idiom to write our copy.I'm sorry to tell you that it is a little bit difficult for us to do so.In China,there are indeed plenty oftranslation companies,but i don't think their translation is good enough,some of translators only translate it literally,they are not familiar with our industry,so perhaps they don't have good knowledge of lots of professional expressions particularly relating to technical parameter.I also heard about the primal Chinese expression on Coca Cola.So i know how important a nice copy is.We'll try to modify them better.If you found any mistakes in our copy,please feel free to point it out to us.
Secondly,you said never badmouth our competitors' products,you are totally right.If i were a purchaser,one of our suppliers is always keeping badmouthing others, products or service,i won't buy anything from him or her.I hate his or her way to market the products.So please feel assured i'll be always bear in mind.Also,when our president held the meeting with our salesman,he usually stressed this point over and over again.Maybe this is so-called Great minds think alike,you and our boss are really something!
By the way,you mentioned you sometimes composed something in German,so German is your second lauguage?You was a physician as you told me,so you must be very knowledgable,and of course,let alone a foreign lauguage.I like English very much,i began learning it at junior high school,though i have learnt it for years,i still have a long way to go to master it.I actually have been trying to polish up it.In my spare time,i often watch some very classical English movies,such as Forrest Gump,Gone with the Wind etc,sometimes,i learnt some nice English songs as well.English is a very beautiful lauguage in my heart.Right now i'm enjoying using it.It's amazing,lauguage is really powerful! I really enjoyed talking with you,a friend who is far far away from me.
Last but not the least,thanks for correcting my expression again.
Best regards
End
yunsky123：希望1楼能把单子拿下来，加油
星星-之火：LZ 辛苦了，多谢你的分享
语言功底挺好的，学习一下。
miraclehappens：
Thank you,Yunsky123,i hope so.But there is slim chance that he will place an order.Because our products are very special,some of them we have to import from his country.Sure thing,ppl in his country also imported a great deal from our company.
miraclehappens：
My pleasure! Thanks!
蝶舞沧海：MP3 means multimedia player
miraclehappens：
thanks for your explaining.
miraclehappens：
现在我已经把它贴出来了，你可以去看看我客户是不是把某位销售大师的大作粘贴过来给我了，呵呵。
huan.zi：你的客人真好!
huan.zi：分享一下!
幸会！ 幸会！
lisa1121：加油
加油
诚挚，加油
miraclehappens：
Thank you,you too.
jennytian1977：gain
Sincerely to read your writting ,I learned something form your points which is good for me ...
thanks for alll ,and wish you have a nice time everyday !
Sirvic：樓主看來是個和藹可親的人
miraclehappens：
So glad to hear that you learnt something from what i had posted here.Thanks for your kind words.Hope you can put what you've got into practice,and achieve something.I can tell from your short comment,you are a good learner.
miraclehappens：
Thank you.
sarahontheroad：1楼写作挺不错的,有功底
miraclehappens：
Thanks for your compliment and encouraging.
eftex：首先我没有觉得这是你的“客户”；
其次，这么一个人居然跟你这样“情意绵绵”，估计是个无聊没事只是向找人说话而已
1楼对于对方的用词如此高的评价，似乎在说明自己的水平嘛，你是不是说错了
miraclehappens：
我知道这不是我的客户，但是我不知道应该怎么称呼对方。不知道你为什么会这样觉得，不过你可以保留自己的意见，我尊重你的想法。不管怎样还是谢谢你中肯的评价。
sandy1111：
写得很不错哦！！！
xilinlover：LZ的文底可不是一般的高了.老外还说这样说你.那我可是真是汗言了,我那英语的臭水平可是真够吓人的,不过跌跌撞撞也拉到了点客人.
希望LZ能尽快接到单子吧.
miraclehappens：
非常谢谢你的肯定。我从来就不觉得英语好就适合做外贸，一个优秀的外贸业务员还要具备其他很多方面的素质，比如说好的心态。你能够接到单肯定说明你付出了，当然也自然有你的过人之处，所以继续努力哦，期待还能分享你的好消息，我也是，一起加油，大家一起加油！
xu_xiao_ya123：Drink CoCo Cola以前被翻译成什么？咬蝌蚪吗？怎么没听说过？
miraclehappens：
你只要把那句英语粘贴到到百度里去搜索一下就可以看到很多广告翻译失败的例子了，第一个就是可口可乐的失误英语译文解释。
miraclehappens：http://blog1.poco.cn/myBlogDetail.htx&id=915348&userid=39533411&pri=&n=0
1) The Coca-Cola name in China was first read as 'Kekoukela', meaning 'Bite the Wax Tadpole' or 'Female Horse Stuffed with Wax', depending on the dialect. Coke then researched 40,000 characters to find a phonetic equivalent 'kokoukole', translating into 'Happiness in the Mouth.'
可口可乐来到中国，开始时翻译成”kekoukela“，某些方言里就是'磕口蝌腊(吃一口蜡烛蝌蚪)'，某些方言里也可以理解成'Female Horse Stuffed with Wax(用蜡喂饱的母马？什么意思？哪位强人知道？)'
可口可乐经过研究40000种语音学的特征，最终kekoukele诞生了(ms只改动了一个字母)
kekoukele在中文里是'口中的欢乐'的意思。
ivyxie0913：谢谢LZ的精彩分享
LZ的英语很不错的说
希望早日拿单
miraclehappens：
Thanks a lot! I'll go much further under your support.
pengguosheng：我爱1楼！！！
cherrychensz：Thanks for your sharing,
Melody_API：非常感谢~您的分享 幸会！
tradezone：Your English is really pretty good!
Come on!
hello_yibo：
cindyuer：好文章，留个脚印，以后借鉴一下
pandaxu：我也感觉LZ英语好好，偷复制了一些，嘻嘻
jc1001：post a great post!
dreamsnow：态度+机遇=成功了。缺少一样都不行的
miraclehappens：
非常谢谢你的建议。因为我们产品很特殊，其实美国的客户几乎不可能从我们这进口，尤其是我们2，3代的产品，他们在夜视行业的技术很发达，反而我们要从他们国家进口。所以只要是美国的客户我们一般就判断为只是来探价的，所以我给他回复时并没有给他报价，况且他的询盘只是一概的问我们所有产品的价格。不管怎么样还是谢谢你诚恳的意见。如果用到其他国家客户身上我确实需要按照如你所说的去做。
black625：
miraclehappens：
I learnt that attitude is everything and opportunity knocks but once,i'm for your opinion.
alice_fan：谢谢分享，LZ一贴出，证明我前期的猜测的错误性！
Your fluent english impressed me a lot！
miraclehappens：
It's ok.Thanks for your kind words.
Kathy2010：your english is indeed excellent .and i learned some useful sentences from it .thanks .
violet1986：谢谢1楼的分享
我也学到了些知识
最大的感触是1楼的英文写作很了得
我也是读英语的，但是远不如你
violet1986：
Great minds think alike!
英雄所见略同
miraclehappens：
Thank you,Kathy.We can learn from each other.
miraclehappens：
From my point of view,it is you who are too modest,am i right?
rain198299：Your English is quite good,and there are a lot of things I have to learn from you.Thanks for your sharing.
miraclehappens：
Your English is pretty good.Keep up the good work.Let's work harder and make greater progress together!
miraclehappens：客户付款时都喜欢玩失踪吗？
一个新加坡的客户说昨天给我们打款，可是昨天一直都不在线，于是我就给他留言说please advise us the moment you TT,等我快下班时他终于上线回我了，他说他太忙，明天TT给我们,谁知道他今天又一直没在线,在我们前几天谈产品时他却是一直在线,而且还很热心和我聊他的什么研究的。大家的客户也是不是一到要付款就开始玩失踪啊。这可是我做外贸来的第一个单，还不是样品单，这个客户只是因为个人爱好所以想从我们这买一台产品做研究。我也只是想在今年年底实现0的突破呀！
cici_yang：LZ的英语相当不赖丫！
miraclehappens：呵呵，希望听到大家在销售技巧上的一些想法。
gzp429：继续努力，坚持学习下去，定单迟早会眷顾有准备的人
miraclehappens：
说得很对，正如我在我的个性签名里说的：当你停止努力的时候也就是你完全失败的时候，所以要继续奋斗，永不止步！这句话源自李阳的疯狂英语，同时它也一直是我的座右铭。我相信有很多路友也是疯狂英语的铁杆粉丝，有机会大家可以交流下学英语的心得也不错哦！
miraclehappens：客户终于打款了。
今天我那个新加坡的客户终于打款了。本来还一直担心他这两天怎么一直不在线，以为他也像路友们说的很多客户那样，等把P/I发过去后就开始玩失踪了。不过当客户告诉我他TT is done 后我还是稍稍松了一口气，现在就只要等公司确认货款是否到帐然后发货了，希望等客户收到我们的产品后觉得很满意，我想这样才算圆满。不管怎么样，今天还是有一丝丝的兴奋的，因为马上就要打破今年０的记录了。
eunice12： I think your english is so well,i am sharing.
davidliangxiao：
1楼的语言功底很不错哦，措词很恰当，看着1楼的英语才发觉自己的英语都要忘光了。
还有针对客户的提出的每条建议或问题都做出了回答，很细心，值得学习
candy-77：不错噢~~lucky dog ~hehe~
ganrungong：1楼英语不错啊值得学习就是字体颜色看得我眼睛都变色了 呵呵 不过还是感谢你的分享！
miraclehappens：
David,看了你的回复，我也觉得你是一个有心人。谢谢你那么耐心把我的邮件看完，希望今后有机会我们在工作上能有更多的交流，互相学习，共同提高。
miraclehappens：
Under such a nonideal situation,we can keep our current job and exempt from slashing jobs or cutting salary,we are the lucky dog.So currently,what we need to do is working harder and learning more.
miraclehappens：
呵呵，当初我是为了区别我和客户的邮件所以特意用了两种区分度比较大的颜色的，没想到~~，既然这样，那我再换下颜色，等下把大家的眼睛看累了我可负不起这个责任哦！
rachel-pipi：
谢谢LZ 的分享
Tiffany_ban：1楼遇到一个很热心的客户，我发现有些老外真的是热心肠，也很幽默。
之前在广交会上我遇到两个很有趣的老外，当时我们正忙整货，电话响了，他们正好经过就接了，但是他们只会说你好，电话那头说什么他就重复，很搞笑。
miraclehappens：
呵呵，他们确实挺有意思的。
社會ヽ敗類㊣：1楼的英语真的是很棒！很让人敬佩，想想自己的，真是:L
呵呵 加油！
Lykhe：1楼的英语不错呢 要向你学习学习.
anna830628：LZ很幸运，希望好运一直伴着你。
听――风飘过：标题很吸引人，，，，，，，内容要自己看
frozensummer：work harder and make progress everyday
joly51：LZ真不错
支持！！
penny00121：单在哪里？？:L :L
yatou05：哇，1楼的英语真的贼好贼好的~不仅grammer好，vocabulary也pretty good，当然了，最好的就是你的attitude的，对Bill的所有points都做了那么详细的回复，真是佩服得你五体投地~~向你学习啦，呵呵幸会！
mancydong：YOU'VE MET A SUPERB FOREIGN BUSINESSMAN, TERCHER & FRIEND.
SINCE NONE OF MY CUSTOMER WILL POINT OUT MY SYNTAX MISTAKE EXCEPT MY CANADIAN TEACHER. CONGRATULATIONS AND TKS FOR YOUR SHARE..
yiyi米：一个机遇 ，感谢你和大家分享，嘻嘻，不过我读那些邮件好似磕磕碰碰的
ceohuapeng：很受益呀
谢谢LZ
miraclehappens：
Wow,all capital letters,i still don't get used to that.As you said you have a Canadian teacher,that's also great!
miraclehappens：
You flattered me!Anyway,very pleased to hear what you said,thanks a lot!I guess you must have gone through all of my emails very carefully,so you knew i had replied each of point from my customer,didn't you?Enjoy your day~~
julia0613：我也希望遇到一个这么好的人。
zoeytrade："verbal Copy" 是什么意思？ 是不是“产品当地的叫法”
Sophia-northern：恩，有可能，LZ还是小心谨慎，姜毕竟是老的辣！
yiyiruru：Thanks! Come on!
fuyinsheng：顶下1楼吧，呵呵幸会！
myownworld： your customer isfirendly, and i think he is a free retired old man, and keen to talk with sb, and you are the right one, modest and good-polite, haha .
Anyway, it's not bad to talk with sb who can speak / write good english , congratulations ! Practising our english is the most important.
No matter white cat or black cat, who can speak good english is a good cat!
At last , thanks for you sharing ! and Happy New Year !
外贸一生：真好
我也有2个很好的客户，不过教了我很多关于人生的思考。、
你的客户更实在，更到位。
加油！
一定会有好的收获！
文章首发表于：2008-12-5 18:18
